IT Analyst- Helpdesk

Quanta Services -
Heber City, UT

Apply Now

Job Details

Full-time
3 hours ago

Benefits

Wellness program
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Pet insurance

Qualifications

Computer operation
Customer communication
Smartphone (troubleshooting support)
iOS
In-person customer service
Windows
Printer (troubleshooting support)
Android
High school diploma or GED
Productivity software support
Desktop (troubleshooting support)
Computer management
Customer support ticket management
Desktop applications
Mobile device management
Technical customer support for office equipment
Productivity software
Desktop administration
Ticketing system technical support

Full Job Description

About Us

Summit Line Construction, a subsidiary of Quanta Services, Inc. (NYSE: PWR), is one of North America's premier utility construction companies. Headquartered in Heber City, Utah, we offer powerline and substation construction and maintenance services in a variety of utility markets. Like many Quanta operating companies, Summit Line continues to experience significant growth. As our national operations expand, we seek motivated individuals to join the team!

About this Role

Company

Summit Line Construction is one of North America’s premier utility construction companies. Summit Line operates from its headquarters in Heber City, Utah, and has completed projects all over the United States. Summit Line performs new build, design build, and maintenance services for both the public and private sector utilities. Summit Line offers construction and maintenance services in a variety of utility markets including transmission, distribution, and substation. Summit Line Construction is an Equal Opportunity Employer and participates in E-Verify. Summit Line offers its full-time employees medical, dental, and vision benefits, along with a 401k.

Position

Summit Line Construction is looking for a qualified and energetic individual to join our I.T. Department at our Heber, Utah location, who will be a complement to the company and its culture. This role is to provide tier 1 technical support to employees, ensuring timely resolution of hardware, software, and connectivity issues. Qualified persons to be considered will have great I.T. related troubleshooting skills specifically with Windows 11, Microsoft Office, Network Stack, Server Administration, Printers, and Apple IOS and Android mobile devices; being able to effectively balance speed and quality of work while multi-tasking, able to maintain good composure in stressful situations, be an effective, honest, a respectful communicator, and be diligent in the planning and execution of tasks.

What You'll Do

Key Responsibilities:

Serves as the first point of contact for end users seeking technical support, resolving day-to-day issues and escalating complex problems as needed.
Provide technical assistance and troubleshooting for users to resolve computer, software, network, printing, and mobile device related issues in person, over the telephone, or remotely with remote assist applications.
Assist with individual and group orientation training in technology equipment, along with department driven projects and initiatives where applicable upon request.
Assist with the implementation of I.T. policies and procedures for managing computer systems and operations based on corporate guidelines/control framework.
Participate in the effective operations of the Information Technology (IT) Department.
Provide technical support for connectivity of systems/network requirements, and other shared services.
Maintain current and accurate inventory of technology hardware, software, and resources.
Troubleshoot all technology issues. Maintain issue log and/or list of required repairs and maintenance procedures.
Prepare and install workstations, connect, and set up hardware, load all required software, provide network accounts as required.
Assist with monitoring and enforcement of security policies with all technology.

Preferred Knowledge/Skills:

Understanding of contractual/regulatory compliance requirements
Understanding of Risk Management Frameworks such as NIST 800–53, ISO 27001, COBIT etc.
Demonstrated knowledge of the operating systems – Windows
Demonstrated knowledge of IP Networking, Active Directory, Exchange, and Intune.
Demonstrated knowledge of NTFS permissions and least privilege practices
Demonstrated knowledge of Microsoft Office desktop applications
knowledge of PowerShell, SSH, and remote management.
Self-starter who can work independently while supporting the needs of the team.
Excellent oral and written communication skills
Strong decision-making and organizational skills
Comfortable interacting with all levels of management
Installing and maintaining conference room equipment

What You'll Bring

Qualifications / Requirements

High school diploma or equivalent; associate degree or relevant certification (A+, Network+) preferred
1–2 years of experience in a help desk or technical support role
Working knowledge of Windows operating systems, Microsoft 365, and common business applications
Familiarity with Active Directory, ticketing systems, and remote support tools
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to prioritize and manage multiple requests in a fast-paced environment

Physical Demands

The Information Technology Specialist will have to spend long hours sitting and using office equipment and computers, which can cause muscle strain.
Lifting of computer equipment, supplies, and heavy equipment.

Some short-term travel will be required.
Some after-hours support may be required.

What You'll Get

Benefits:

We offer an extremely competitive and comprehensive benefits package including:

PTO that starts accruing DAY 1

401K Immediate Vesting; employer match starting same day

Several medical plans to choose from

Dental Plan and Vision Plan

Life insurance, short term & long-term disability

Paid Holidays

Pet Insurance

Employee discounts, EAP and Wellness Program

Identity Theft Protection and so much more!

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.

We are an Equal Opportunity Employer, including disability and protected veteran status.

We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.

Equal Opportunity Employer

Apply Now

About Us

About this Role

What You'll Do

What You'll Bring

What You'll Get

Equal Opportunity Employer

Equal Opportunity Employer

Job Seeker Tools

Employer Tools

Browse

Stay Connected