Procraft Detroit LLC is seeking a professional, organized, and customer-focused Office Assistant / Order Management Coordinator to support daily operations in our kitchen cabinet business. This role is responsible for managing customer orders, preparing production documentation, supporting communication between office and assembly teams, and ensuring efficient day-to-day office operations.
The ideal candidate is detail-oriented, proactive, and able to thrive in a fast-paced environment while maintaining a high level of accuracy and customer service.
Key Responsibilities
Manage and process customer orders accurately and efficiently
Prepare, print, and distribute order documentation for the assembly and production teams
Coordinate workflow and communicate order updates between office and manufacturing departments
Welcome and assist customers in a professional manner
Answer incoming calls and respond to customer inquiries and emails
Maintain accurate records, filing systems, and order documentation
Perform data entry and support administrative and operational tasks
Assist with scheduling, inventory-related office coordination, and internal communications
Monitor order status and ensure timely follow-up when needed
Support general office administration and daily business operations
Qualifications
High school diploma or equivalent required
Previous experience in office administration, customer service, sales support, or administrative roles preferred
Strong computer skills; proficiency in Microsoft Office (Outlook, Word, Excel) is an asset
Excellent organizational skills with strong attention to detail
Effective verbal and written communication skills
Ability to manage multiple priorities and meet deadlines
Professional demeanor with a customer-service mindset
Ability to work independently and collaboratively within a team environment
Preferred Qualifications
Experience in cabinetry, manufacturing, construction, home improvement, or a related industry is considered an asset
What We Offer
Competitive compensation based on experience
Supportive and team-oriented work environment
Opportunity for growth and professional development
Pay: $17.00 - $19.00 per hour
Work Location: In person
