Position Overview
We are seeking an End-User Support Specialist to join a Technical Services Support team in Harrisburg, Pennsylvania.
The selected candidate will provide technical support for laptops, desktops, tablets, smartphones, Microsoft 365 applications, Microsoft Teams, conference-room technology, and other endpoint devices. This role requires strong hands-on troubleshooting skills and experience supporting Microsoft technologies in an enterprise environment.
The position will be fully onsite during the first three months. After the initial period, a hybrid schedule may be available depending on operational needs. The hybrid schedule is expected to include approximately three onsite days per week.
Key Responsibilities
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Provide technical support for laptops, desktops, tablets, smartphones, and other endpoint devices.
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Troubleshoot hardware, software, operating-system, connectivity, browser, and application issues.
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Support Microsoft Windows operating systems in an enterprise environment.
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Install, configure, maintain, and troubleshoot Microsoft 365 applications.
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Support Microsoft Teams meetings, video calls, collaboration tools, conference rooms, and audio/video equipment.
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Use Microsoft SCCM and Intune to deploy applications, distribute software updates, manage devices, and maintain endpoint security.
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Manage user accounts, devices, groups, permissions, and Group Policy settings through Active Directory.
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Support Windows, iOS, and Android devices using mobile device management tools.
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Install, configure, and troubleshoot business applications on mobile phones and tablets.
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Create PowerShell scripts for reporting, automation, and endpoint administration.
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Troubleshoot web browsers and browser-based business applications.
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Provide timely, professional, and courteous support to end users.
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Create clear technical documentation, troubleshooting guides, procedures, and knowledge-base articles.
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Identify recurring technical issues and recommend process improvements.
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Work with infrastructure, security, application, and support teams to resolve technical incidents.
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Follow all organizational security, equipment-use, and data-protection requirements.
Required Qualifications
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At least one year of experience in technical support, desktop support, endpoint support, or device management.
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Experience supporting laptops, desktops, tablets, and smartphones.
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Experience troubleshooting hardware and software issues.
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Experience supporting Microsoft Windows in an enterprise environment.
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Experience supporting Microsoft 365 applications.
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Experience supporting Microsoft Teams meetings, video conferencing, and collaboration tools.
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Experience with Microsoft SCCM and Intune.
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Experience using mobile device management tools for Windows, iOS, and Android devices.
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Experience with Active Directory, users, groups, devices, and Group Policy.
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Experience creating PowerShell scripts for reporting or automation.
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Experience preparing technical documentation for end users and technical teams.
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Strong troubleshooting, analytical, and problem-solving skills.
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Strong written and verbal communication skills.
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Demonstrated customer-service experience.
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Ability to work effectively in a team environment.
Preferred Qualifications
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Experience supporting Microsoft Teams conference rooms.
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Experience installing and supporting mobile applications in an enterprise environment.
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Experience supporting remote and mobile users.
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Experience troubleshooting browser-based applications.
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Experience with VBScript.
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Experience creating user guides, technical procedures, and knowledge-base documentation.
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Experience recommending or implementing technical support process improvements.
Work and Interview Requirements
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The selected candidate must work onsite in Harrisburg, PA, for the first three months.
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A hybrid schedule may be available afterward based on operational needs.
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The anticipated hybrid schedule includes approximately three onsite days per week.
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Candidates must be able to attend a video-enabled Microsoft Teams interview.
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Candidates may be required to present a valid photo ID at the beginning of the interview.
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Government-issued equipment must remain within the United States at all times.
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The position is scheduled for 37.5 hours per week.
Resume Requirements
The candidate’s resume must clearly demonstrate experience with:
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Desktop and endpoint support
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Windows operating systems
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SCCM
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Microsoft Intune
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Active Directory and Group Policy
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Microsoft Teams
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Microsoft 365
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Mobile device management
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PowerShell scripting
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Hardware and software troubleshooting
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Technical documentation
Resumes should contain only relevant professional experience, responsibilities, technologies, and accomplishments. General company descriptions and unrelated information should not be included.
