Oak Alley Farms is a local manufacturer of high‑quality popcorn, nuts, and confectionery products. We ship and distribute nationwide under our family of brands: The Peanut Trading Company, Cajun Candy Company, State Street Snacks, Delish, Belle Hembree Farms, Snacker Crackers, Ballzy’s, and The Pattie Shop.
Are you looking for consistent hours, stable income, and a company with strong values? Do you take pride in hard work and delivering great products? If so, you may be a great fit for our team.
We are currently hiring a Customer Service Representative for our Oil City, LA facility. Our CSRs play an essential role in our operation, serving as the first line of contact for all customers and ensuring a positive, professional experience.
Job Title: Customer Service Representative
The Customer Service Representative is responsible for providing exceptional customer support while ensuring accurate and efficient administrative and production‑related tasks. This role includes answering incoming calls, assisting customers with orders and inquiries, performing data entry, labeling product bags, and supporting daily operational needs. The CSR must maintain a professional, friendly demeanor and uphold company standards in all interactions.
Location: Oil City, LA
Reports to Position: Office Manager
Key Responsibilities
· Answer and route incoming phone calls in a professional and timely manner
· Provide clear, accurate customer service regarding orders, products, and shipping
· Enter customer orders, updates, and account information with a high level of accuracy
· Prepare and label products according to company specifications and quality standards
· Assist with order processing, invoicing, and documentation as needed
· Communicate effectively with internal departments to ensure smooth workflow
· Maintain organized records, files, and digital data
· Support general office and production tasks as assigned
· Uphold company policies, confidentiality, and customer‑service expectations
· Responsible for identifying, troubleshooting, and resolving customer or product‑related issues with accuracy and professionalism
· Accurately record all customer interactions, updates, and contact information in the CRM system to ensure complete and organized documentation
· Maintain an accurate and up‑to‑date product recall list, ensuring all lot numbers, dates, and affected items are properly documented and readily accessible for compliance and traceability
· Other tasks as required
Skills & Requirements:
- Strong communication and customer‑service skills
- Proficiency in data entry with attention to detail
- Analytical and problem-solving skills
- Organizational skills
- Ability to multitask in a fast‑paced environment
- Ability to answer a high volume of calls and/or emails daily
- Attentiveness and patience
- Time management skills
- Ability to work independently and as part of a team
- Ability to find the positive in any situation
- Reliable transportation to and from work
- Flexibility in doing multiple types of work
- Ability to complete repetitive tasks
- Reliability, professionalism, and a positive attitude
Education & Certifications Desired:
- High School diploma or GED preferred
Customer Service Representative Core Skills:
- Communication
- Punctuality
- Teamwork
- Respect for others
- Flexibility
- Numeracy
- Attention to detail
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Aggressive -- competitive and growth-oriented
- Team-oriented -- cooperative and collaborative
Benefits:
- Paid Holidays after 60 days
- Paid Vacation after 1 year
- Paid Weekly
- Optional additional benefits
Job Type: Full-time
Pay: $10.00 - $14.00 per hour
Benefits:
People with a criminal record are encouraged to apply
Experience:
- Client Services & Customer Support: 1 year (Preferred)
Work Location: In person
