House of Hummels is a growing ecommerce business selling across multiple online platforms. We are hiring a dependable, highly organized Operations Assistant to help manage our day-to-day operational workflow. This person will work across several areas of the business, including CRM management, customer communication, item evaluation, listing quality assurance, order reconciliation, and order preparation.
We are a growing company with established systems and repeatable processes. Training and documentation are provided, but this role requires someone who can understand how individual tasks connect within a larger operational workflow. The successful candidate will have a natural affinity for detail and accuracy, manage multiple priorities effectively, and work independently once trained.
Operations Assistant Responsibilities
- Manage assigned work across multiple stages of an established operational workflow
- Maintain accurate customer records and current workflow statuses within the CRM
- Monitor work in progress and advance each customer record through the appropriate stages
- Manage routine customer communications using established email templates
- Receive, document, and evaluate customer items according to defined criteria and standard operating procedures
- Perform quality assurance reviews of online listings and document any corrections needed
- Match online orders to the exact one-of-a-kind items purchased
- Prepare and pack sold items according to established packing and quality-control standards
- Confirm that all required information is complete before advancing work to the next stage
- Identify exceptions, discrepancies, or process issues and escalate them for review
- Balance multiple priorities while meeting expectations for accuracy, consistency, and productivity
What We’re Looking For
- Natural attention to detail and accuracy
- Strong organizational and time-management skills
- Ability to understand and follow multi-step processes
- Comfort with technology, CRM systems, and web-based platforms
- Ability to retain instructions and apply feedback consistently
- Sound judgment about when to proceed independently and when to ask questions
- Ability to maintain focus and accuracy while completing repetitive tasks
- Dependable attendance and clear communication
- Ability to work independently once trained
- Professional, steady, and comfortable working closely with a small team
- Ability to safely lift and carry boxes weighing up to 25 pounds
- Comfort moving between seated computer work and hands-on item processing throughout the day
- Ability to carry items between floors and use stairs throughout the workday
Schedule & Compensation
- Approximately 30 hours per week
- Regular weekday schedule with some flexibility in how hours are structured
- On-site position in downtown Salisbury
- $17 per hour, paid weekly
- Training provided
Pay: From $17.00 per hour
Benefits:
Application Question(s):
- Tell us about a job or responsibility that required you to follow a detailed, multi-step process accurately. What did you do to keep track of the steps and prevent mistakes? Please answer in 3–5 sentences.
- This position involves detailed work, repeatable processes, regular quality checks, and direct feedback. Which parts of that work environment appeal to you, and which part would be the greatest adjustment for you? Please answer in 3–5 sentences.
Work Location: In person
