*Please allow hiring manager 7 - 10 business days to review resumes and respond.*
Morningstar Merchant Solutions is seeking a personable and detail-oriented Part-Time Technical Account Manager to provide exceptional support to our merchants. This role will focus on managing communications, troubleshooting devices, and researching and resolving reporting inquiries. The ideal candidate will have excellent problem-solving skills, technical aptitude, and a strong commitment to customer satisfaction.
Key Responsibilities:
Merchant Support:
- Respond to incoming phone calls, texts, and emails from merchants regarding technical issues, product questions, and general inquiries.
- Provide timely and professional solutions to ensure merchant satisfaction.
Troubleshooting & Technical Assistance:
- Diagnose and resolve technical issues with payment devices and hardware.
- Guide merchants through troubleshooting steps via phone, written communication or on-site service calls
- Escalate complex issues when necessary and follow up to ensure resolution.
Reporting & Research:
- Investigate and address merchant inquiries regarding transaction reports, statements, and data discrepancies.
- Collaborate with internal teams to gather accurate information and resolve reporting issues.
Documentation & Communication:
- Document all interactions and resolutions in the CRM system.
- Create and update knowledge base articles to assist merchants with everyday issues.
Relationship Management:
- Build and maintain positive relationships with merchants, ensuring their needs are met promptly and professionally.
- Proactively identify potential challenges and recommend solutions.
Qualifications:
- 1-3 years of experience in a technical support, account management, or customer service role.
- Strong problem-solving skills with the ability to troubleshoot technical issues remotely.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office and CRM software.
- Ability to manage multiple tasks and prioritize effectively.
- Knowledge of payment processing systems or fintech experience is a plus.
Preferred Skills:
- Experience with POS systems, payment terminals, or merchant services.
- Ability to explain complex technical concepts in simple terms.
- Strong attention to detail and organizational skills.
Schedule:
Saturday and Sunday: 8:00 a.m. - 8:00p.m.
If you are unable to meet the schedule requirement, please do not apply.
Required:
Valid driver's license, working vehicle with car insurance
Must live within Leon County limits.
Why Join Us?
At Morningstar Merchant Solutions, we prioritize creating a supportive environment for our merchants and our team. This role offers the opportunity to develop valuable technical and account management skills while contributing to the success of a dynamic and growing company.
If you are a motivated problem-solver who enjoys working directly with clients, we encourage you to apply!
Job Type: Part-time
Pay: $30.00 - $35.00 per hour
Application Question(s):
- Are you able to commit to working from 8 am to 8 pm on both Saturday and Sunday?
License/Certification:
- Driver's License (Required)
- Car insurance (Required)
Location:
- Tallahassee, FL 32303 (Required)
Work Location: In person
