Do you want to make a difference in the lives of veterans? Are you calm under pressure, compassionate, and committed to safety?
Join U.S.VETS, the leading nonprofit working to end veteran homelessness, as a Veteran Service Assistant. This frontline role is essential to providing daily support and ensuring a safe, respectful, and structured living environment for the veterans we serve.
Key Responsibilities
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Veteran-Centered Service: Deliver daily essential services such as meals, hygiene supplies, and shelter with dignity and care.
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Customer Service Excellence: Support veterans with their needs, concerns, and transitions—including move-ins and move-outs—while maintaining a client-first approach.
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Conflict Resolution & De-escalation: Respond to and help prevent verbal and physical altercations; document incidents and report to site leadership promptly.
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Safety & Emergency Procedures: Implement and uphold all safety protocols, including bed checks, emergency response actions, and room inspections to ensure a clean and hazard-free facility.
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Team Collaboration: Work closely with clinical and residential staff to maintain a therapeutic and supportive environment.
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Facility Upkeep: Assist with facility cleanliness, maintenance, inventory supply needs, and preparation for inspections.
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Routine Monitoring & Documentation: Maintain logs, reports, and documentation of services, safety checks, and client interactions.
Qualifications
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High School Diploma or equivalent required.
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Experience working with veterans, individuals in recovery, or similar populations preferred.
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Strong interpersonal and communication skills.
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Ability to remain composed in high-stress situations and apply sound judgment.
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Commitment to fostering a safe, sober, and respectful environment.
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Basic computer literacy.
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Valid driver’s license preferred (company vehicle use may require additional training and insurance eligibility).
Why U.S.VETS?
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Be a part of a mission-driven team dedicated to helping those who served our country.
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Gain meaningful experience in residential services, case coordination, and veteran care.
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Access opportunities for growth, training, and impact in the nonprofit sector.
Requirements:
- Experience with programs, client population, similar populations, or other relevant experience preferred
- Good communication and interpersonal skills
- Ability to work collaboratively with residential staff
- Must promote client-centered philosophy and skilled in creating/maintaining a sober environment
- Must be energetic, dedicated to mission and flexible
- Basic computer literacy
- Valid drivers license required. Must meet company insurance requirements and complete a provided driver training course.
ADDENDUM: Additional Cleaning Duties - Weekly Cleaning of residential units and administration building, as well as common areas in the adjoining building.
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Cleaning of client rooms and all common areas (personal offices not included, unless staff present) on a weekly basis to include, but not limited to:
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General dusting of the entire building common areas only
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All desks, tabletops and countertops to be wiped down and sanitized
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All floors to be vacuumed, mopped, and swept accordingly
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Trash removal all cans, utilizing dumpster on site, replenish trash bags
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To include staff offices, when staff is present
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General cleaning in all bathrooms to include:
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Toilets, floors, sinks, mirrors, replenish supplies
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Cleaning of breakrooms to include sinks, countertops, tables, trash
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Cleaning of windows (INSIDE ONLY) on a monthly/as needed basis
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Cleaning of baseboards and vents on an as needed basis
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Sweeping of entry steps and mop as needed
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Additional cleaning, sanitizing as needed in relation to COVID-19.
