The Server Assistant supports the restaurant team to ensure all guests have a great dining experience. Their main role is to set, maintain cleanliness, and clear guest tables, while also maintaining cleanliness of the restaurant. They also help deliver food or drinks to tables, and will be able to answer questions or provide suggestions to guests if asked.
DUTIES AND RESPONSIBILITIES
Have a good knowledge of restaurant service procedures and functions.
Work diligently to clean tables as they are vacated by guests.
Assist in clearing or resetting tables according to hotel standards.
Have a good understanding of all menu items to answer guests’ questions and make suggestions.
Maintain complete knowledge and comply with all departmental policies, service standards, and standard operating procedures.
Assist to serve alcoholic, non-alcoholic, and meals to guests, courteously and efficiently according to hotel standards.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Assist in the maintenance of the outlet area and equipment.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Maintain complete knowledge of table/seat/station numbers, proper table set-ups, room capacity, hours of operation, menus, price range, and dress code of assigned outlet.
Maintain complete knowledge of equipment and use only as intended.
Maintain positive guest relations at all times and resolve all guest complaints, ensuring guest satisfaction.
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minor, intoxicated persons, and drunk driving.
Complete opening and closing side duties.
Ensure maximum usage of all supplies to attain budgeted food and beverage cost and to prevent waste.
Use all chemicals in accordance with OSHA regulations and hotel requirements.
Maintain a professional and personable appearance at all times, according to hotel standards.
Successfully achieve the hotel’s core values of ownership, innovation, craft, respect, and community.
All other duties as requested.
