Job Overview
Join our dynamic team as the Assistant General Manager at our vibrant Four Points hotel, where your leadership will drive exceptional guest experiences and operational excellence. In this energetic role, you will oversee daily hotel operations, support staff development, and ensure that every guest receives outstanding service. Your expertise in hospitality management, revenue optimization, and team supervision will be pivotal in creating a welcoming environment that exceeds expectations. This position offers an exciting opportunity to lead a dedicated team in a fast-paced, guest-focused setting while fostering a culture of hospitality and continuous improvement.
Duties
- Assist the General Manager in overseeing all hotel operations, ensuring smooth daily functioning across departments such as front desk, housekeeping, food and beverage, and maintenance
- Lead and supervise hotel staff, providing coaching, training, and performance feedback to foster a motivated and high-performing team
- Manage guest relations by addressing inquiries, resolving issues promptly, and ensuring exceptional customer service standards are maintained
- Support revenue management strategies by monitoring occupancy rates, pricing strategies, and budgeting to maximize profitability
- Oversee human resources functions including staffing levels, scheduling, onboarding, and compliance with hotel policies and procedures
- Coordinate night audit activities to ensure accurate financial reporting and adherence to accounting standards
- Maintain high standards of phone etiquette and front desk operations using multi-line phone systems to ensure seamless guest communication
- Implement hospitality best practices to enhance guest satisfaction and foster positive reviews in a competitive resort environment
Qualifications
- Proven supervising experience within the hospitality or hotel management industry with strong leadership skills
- Extensive hotel experience with a solid understanding of hotel operations, guest services, and resort management
- Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively
- Knowledge of revenue management techniques, budgeting processes, and human resources practices within a hospitality setting
- Exceptional customer service skills with a focus on guest relations and problem resolution
- Familiarity with front desk procedures, night audit processes, multi-line phone systems, and phone etiquette
- Experience in human resources functions such as staffing, training, and employee engagement strategies
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Leadership qualities that inspire teamwork while maintaining high standards of hospitality excellence
Embark on this rewarding journey where your passion for hospitality meets your leadership talents. Be part of a vibrant team dedicated to creating memorable experiences for every guest while advancing your career in hotel management!
Pay: $17.00 - $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Experience:
- Hotel: 1 year (Preferred)
- Management: 1 year (Preferred)
Work Location: In person
