The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
By working at Show Low Ford, you can be a part of a brand that honors the past, and is invested in the future. Join the Show Low Ford Family where we value service to each other and the world as much as to our customers!
Service Advisor Compensation and Benefits:
$3500.00 base pay plus commission
Join Show Low Ford, Inc as a Service Advisor where you will be the key point of contact between our customers and the service department. In this role, you will provide exceptional customer service by assessing vehicle service needs, communicating repairs and maintenance recommendations, and ensuring a smooth and satisfying service experience for every customer.
- Greet customers promptly and assist them with their service needs.
- Listen to customer concerns and accurately diagnose vehicle issues in collaboration with technicians.
- Provide clear explanations of recommended services, costs, and timelines.
- Schedule service appointments and follow up with customers on vehicle status.
- Maintain detailed records of customer interactions and service histories.
- Work closely with service technicians, parts department, and management to ensure efficient operations.
- Promote additional services and products that benefit the customer.
- Previous experience in a customer service or automotive service advisor role preferred.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Basic knowledge of automotive repair terminology and processes is a plus.
- Detail-oriented with excellent organizational skills.
- Must be located in or willing to commute to Show Low, AZ.
- Competitive monthly base compensation of $3,500.00 plus commission
- Opportunities for professional development and training.
- Supportive and friendly work environment.
- Employee discounts on vehicle service and parts.
- Health Insurance
- Vision Insurance
- Life Insurance
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Paid Holidays
- Sick/Vacation pay
Service Advisor Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Service Advisor Requirements:
Previous experience at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
