Description:
The Motor Coach Operations Manager oversees daily operational performance for our charter and line-run motor coach division. This role leads dispatch, driver scheduling, fleet readiness, safety compliance, and customer service execution. The ideal candidate is a proactive, solutions-driven leader who ensures safe, reliable, and exceptional service delivery.
Essential Duties & Responsibilities
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Direct day-to-day motor coach operations to ensure safe, on-time, and high-quality service.
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Oversee dispatch functions, including trip assignments, driver scheduling, and after-hours on-call rotation.
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Maintain accurate bus availability, out-of-service reporting, and spare bus utilization.
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Partner with maintenance leadership to monitor fleet readiness and escalate urgent mechanical issues.
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Communicate with drivers regarding trip updates, policy expectations, and incident response.
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Ensure compliance with DOT, FMCSA, state regulations, and internal safety standards.
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Review and approve driver hours, payroll, and timekeeping accuracy.
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Coordinate charter logistics, customer requirements, and special service needs.
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Support recruiting, onboarding, and development of drivers and dispatch staff.
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Lead operational reporting, and continuous improvement initiatives.
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Serve as point of contact for escalated customer issues and service disruptions.
Work Enviroment
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Fast-paced transportation operations environment.
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Requires availability for occasional evenings, weekends, and on-call rotation.
What We Offer
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Competitive salary
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Comprehensive medical, dental, and vision benefits
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Paid time off and company holidays
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401k with Company Match
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Professional development and advancement opportunities
Requirements:
- 3–5 years of transportation operations experience; motor coach or school bus preferred.
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Strong knowledge of DOT/FMCSA regulations and hours-of-service requirements.
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Proven leadership experience with frontline transportation teams.
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Excellent communication, problem-solving, and decision-making skills.
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Ability to manage high-volume, time-sensitive operational demands.
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Experience with dispatching systems, GPS/telematics, and scheduling tools.
