Applied Innovation is seeking a high-capacity, self-directed Field Service Manager to lead and develop a high-performing service team supporting production-level office equipment across West Michigan. This role is ideal for a hands-on leader who thrives in a fast-paced environment, values accountability, and is passionate about delivering exceptional client and team experiences. This is a full-time, onsite position, Monday through Friday from 8:00 a.m. to 5:00 p.m., located at 3223 Kraft Ave SE, Grand Rapids, MI 49512.
Duties and Responsibilities:-
Lead, coach, and develop a team of field service professionals supporting high-volume office equipment.
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Foster a culture of professionalism, accountability, and continuous improvement.
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Conduct regular one-on-one meetings, team meetings, and performance reviews.
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Ensure team members consistently represent Applied Innovation positively in all customer interactions.
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Maintain appropriate staffing levels to meet or exceed Applied Innovation’s response time and service standards.
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Ensure technicians have the training, tools, and resources needed to succeed.
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Oversee daily operations while maintaining a long-term strategic perspective.
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Support business planning, benchmarking, and ongoing process improvements.
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Partner closely with the sales team to support customer satisfaction, retention, and growth.
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Review customer feedback and proactively resolve service issues.
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Communicate effectively across departments to align goals and expectations.
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Balance company, department, and team priorities to drive overall organizational success.
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Identify opportunities to improve service delivery, efficiency, and customer experience.
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Understanding and alignment with the organization’s core values.
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Other duties as assigned.
Minimum Qualifications:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
- Minimum of 5 years of experience in the office equipment industry and/or prior management experience, preferred.
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Proven ability to lead, motivate, and manage teams in a service-driven environment.
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Excellent organizational, communication, and collaboration skills.
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Strong planning and prioritization abilities.
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Creative, solution-oriented problem solver with a results-driven mindset.
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Ability to work independently while managing multiple priorities.
Education/License/Experience Requirements:
- High school diploma or equivalent required.
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Driver’s license with a clean driving record. No DUI’s in the past 5 years.
Why Applied Innovation?
We offer a comprehensive benefits package, including:
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Medical, dental, and life insurance
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Short-term disability
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Paid vacation and holidays
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401(k) retirement plan with company match program
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Onsite fitness center
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Paid volunteer time
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Opportunities for professional growth and advancement
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