The Princeton University Store has proudly served our community since 1905. As we evolve into a modern, omni-channel retail destination, we are seeking an innovative and customer-focused Assistant Store Manager. This role is ideal for a recent college graduate or an experienced retail supervisor who is ready to learn, lead, and contribute to our integrated operations—both in-store and online.
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Act as the key operational leader in the absence of the Store Manager.
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Perform opening and closing procedures and ensure robust cash wrap controls.
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Delegate daily tasks effectively, setting clear expectations for instore and ecommerce teams.
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Customer Experience & OmniChannel Integration:
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Deliver exceptional, consistent customer service across all channels by greeting guests, understanding their needs, and providing expert assistance.
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Support initiatives that integrate digital and physical shopping experiences.
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Act as a brand ambassador by sharing coop membership benefits and ensuring customers are informed about exclusive offers.
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Run and analyze daily/weekly performance reports, offering insights to improve both instore and online operations.
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Communicate daily updates effectively through both written and verbal channels, leveraging Microsoft Teams and other collaboration tools.
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Provide strong team leadership and coaching, supporting the development of both new and experienced associates.
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Resolve staff and customer issues with professionalism and empathy, fostering a positive, customercentric environment.
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Assist Operations, merchants and visual merchandising on longterm projects, gaining exposure to the full merchandising cycle—from instore displays to digital presentation.
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Maintain sales floor standards through efficient stock management and merchandising that aligns with weekly/monthly promotions.
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Support ecommerce initiatives by ensuring product data, imagery, and descriptions are accurate and engaging.
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Adapt to new technologies and systems as the store continues its digital transformation.
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Bachelor’s degree preferred, with 13 years of mall or specialty storebased retail and customer service experience.
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Demonstrated reliability and strong leadership skills.
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Proficiency with Microsoft Office; familiarity with omnichannel retail systems (e.g., POS, inventory management, ecommerce platforms) is a plus.
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Excellent interpersonal, communication, and problemsolving skills.
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A proactive mindset with the ability to thrive in a fastpaced, evolving retail environment.
