In this position, you will aid in the overall success of our Rental Department including equipment repair, setting up rental contracts, and most importantly one-on-one customer service. The successful candidate will have the ability to show consumers how to properly use a wide variety of equipment. Equipment repair experience is a plus.
Summary
This position is responsible for maintaining focus on quality customer service, increasing sales, and equipment maintenance and repair. The successful employee will consistently provide quality customer service, actively seek projects to complete, properly book reservations and rentals into the computer, answer questions about rental equipment, teach customers how to properly use rental equipment, and repair and service rental items.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Customer Service
- Ensures customers are provided with the highest levels of customer service
- Demonstrates proper sales and service techniques as dictated by company leadership
- Consistently provides customers with accurate information equipment availability and use
- Listens to customers and provides courteous and knowledgeable assistance to each and every customer
- Effectively trains customers how to use complex equipment in a safe and effective way
- Coach customers to utilize the correct equipment for the right job
Sales
- Accountable for increasing sales in their department
- Provides information to other associates to improve sales and increase product knowledge across the store
- Ensures merchandise is rented at company established prices
- Knowledgeable of equipment on the sales floor, back stock levels, and locations of products
- Provide a pleasant and safe shopping experience
- Ensure cleanliness and departmental organization standards are met
Equipment Repair
- Ensures equipment is serviced, safe, and ready to rent
- Orders repair parts as needed for equipment repair
- Ensures proper check in and check out of equipment
- Maintains repair schedule and regular maintenance schedules for all rental equipment
- Ensures equipment readiness standards and repair times
- Identifies and notifies management of any pricing irregularities in the system
- Performs other duties as assigned.
Education and Experience
- High School degree or G.E.D. equivalent.
- Experience in retail/rental department work and/or educational equivalent preferred
- Must be able to effectively navigate basic computer programs and be proficient with the use of Microsoft Office Products such as Word, Excel, etc.
- Strong math proficiency preferred.
- A VALID DRIVERS LICENSE IN GOOD STANDING IS REQUIRED FOR THIS POSITION.
Parkrose Hardware is an equal opportunity employer. Parkrose Hardware is a drug free workplace. All employees must pass a pre-employment drug screening and background check.
Pay: $17.33 - $19.99 per hour
Work Location: In person
