Position: Customer Support Associate – Quality Location: Cary, Illinois
Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a worldwide reputation for high-quality passive electronic components. Our products support industries including telecommunications, computing, automotive, broadband communications, and consumer electronics. We are seeking a Customer Support Associate to join our team and serve as the primary point of contact for customer quality concerns. This role plays a critical part in ensuring timely, accurate resolution of issues while maintaining Coilcraft's commitment to quality and customer satisfaction.
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Serve as the initial point of contact for customer quality concerns
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Create, process, and track Quality Assurance Inquiries from submission through resolution
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Coordinate with internal departments to investigate and resolve customer issues
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Draft and deliver 8D reports based on failure analysis and corrective actions
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Coordinate customer returns, exchanges, and credits
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Assemble and route contract review documentation
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Act as a resource for internal teams regarding quality-related inquiries
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Support management with quality-related tasks and reporting
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Strong computer proficiency and ability to work with databases and reporting tools
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Excellent verbal and written communication skills
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Strong attention to detail and accuracy
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Ability to manage multiple tasks and deadlines
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Sound judgment and problem-solving skills
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Ability to work cross-functionally with multiple teams
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Experience in customer support, quality, or manufacturing environments
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Familiarity with quality systems or corrective action processes (8D, etc.)
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Experience handling customer returns or product issue resolution
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Comfort working with technical information or manufacturing data
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Play a key role in maintaining customer satisfaction and product quality
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Work closely with engineering, manufacturing, and quality teams
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Stable company with a 75+ year history and long-tenured employees
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Opportunity to grow into quality or operations-focused roles
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Comprehensive benefits including health insurance, 401(k) with match, and profit sharing
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401(k) Matching
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Dental Insurance
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Disability Insurance
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Employee Assistance Program
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Flexible Spending Account
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Health Insurance
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Health Savings Account
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Life Insurance
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Paid Holidays
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Paid Time Off
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Profit Sharing
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Vision Insurance
Equal Opportunity Employer: Disability / Veteran.
This position may require compliance with ITAR export regulations; applicants must be U.S. citizens or permanent residents.
