Office Assistant – Norman’s Doors
Overview
Norman’s Doors is seeking a dependable and detail‑oriented Office Assistant to support daily operations for our residential and commercial door projects. This role is central to keeping our office organized, maintaining clear communication with customers, vendors, and installers, and ensuring all service and project workflows run smoothly.
Responsibilities
- Answer incoming calls and assist customers with professionalism and accurate information.
- Schedule service calls, work orders, and measurement appointments for residential and commercial projects.
- Work directly in JobTread to create, update, and track work orders, measurements, and project details.
- Review construction plans to identify door sizes, configurations, and material needs for quoting and ordering.
- Send emails to vendors requesting material quotes, lead times, and product availability.
- Assist customers with quotes for new exterior or interior doors, including gathering measurements, discussing options, and preparing estimates.
- Prepare, edit, and organize documents such as PDFs, Excel sheets, and digital forms.
- Manage multiple email inboxes and maintain organized communication with customers, vendors, and installers.
- Support basic bookkeeping tasks in QuickBooks, such as reviewing invoices or entering simple data.
- Maintain organized digital and physical files, ensuring accurate data entry across all platforms.
- Perform general office duties including filing, scanning, and maintaining a clean workspace.
Requirements
- Strong computer skills, including:
- Email management (Gmail and business accounts)
- Excel (basic spreadsheets, sorting, entering data)
- PDF handling (saving, editing, combining, uploading)
- JobTread (work orders, scheduling, project updates)
- QuickBooks (basic navigation and data entry)
- Ability to read and understand construction plans or willingness to learn.
- Excellent communication and phone etiquette.
- Strong organizational skills and attention to detail.
- Ability to multitask in a fast‑paced environment.
- Prior administrative, construction office, or customer service experience preferred.
Pay: $18.00 - $25.00 per hour
Work Location: In person
