We are seeking a bilingual (English/Spanish) Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for addressing client inquiries, resolving complaints, and providing accurate information about health options. Your role will be critical in helping our clients navigate the complexities of Medicare and ensure they receive the best possible care.
Key Responsibilities:
- Provide excellent customer service to our clients, answering inquiries and addressing concerns in a timely manner.
- Respond to client complaints and resolve issues in a professional and efficient manner.
- Educate clients on their options and help them make informed decisions.
- Continuously update client records and maintain accurate documentation of all interactions.
- Collaborate with other team members to develop and maintain a comprehensive knowledge base of Medicare services.
Qualifications:
- Bilingual (English/Spanish) proficiency is required.
- Previous experience in customer service preferred.
- Strong communication skills, both written and verbal.
- Ability to prioritize and manage multiple tasks simultaneously.
- Positive attitude and professional demeanor.
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k) matching
- Health insurance
Schedule:
Language:
Ability to Commute:
- Santa Ana, CA 92707 (Required)
Work Location: In person
