Job Title: Office Administrator
Location: Watertown, NY
Company: CREG Systems
CREG Systems has been a trusted name in technology services across the North Country for over 50 years. Based in Watertown, NY, we partner with businesses and government organizations to deliver solutions that keep their operations secure, connected, and running efficiently. From managed IT and cybersecurity to communications, fire safety, and security systems, our work plays a critical role in the day-to-day success of the clients we serve.
As our company continues to grow, we are looking to add a dependable and detail-oriented Office Administrator to our team. This role is a key part of our daily operations—supporting our clients, coordinating with our service team, and helping ensure everything stays organized, on track, and running smoothly.
If you take pride in staying organized, communicating clearly, and being someone others can rely on, this is a strong opportunity to step into a role where your work has real impact.
What You’ll Be Responsible For
- Answering and directing incoming phone calls in a professional, courteous manner
- Assisting customers with questions, requests, and service coordination
- Scheduling service appointments and installations with technicians and clients
- Tracking orders, renewals, service items, and important deadlines
- Providing timely updates and following up to ensure nothing falls through the cracks
- Documenting all relevant details accurately for internal records and continuity
- Creating, organizing, and maintaining files, documentation, and office records
- Taking notes and maintaining clear records from meetings or internal discussions
- Receiving and tracking incoming parts, equipment, and deliveries
- Supporting general office operations, filing, and administrative tasks as needed
- Maintaining a high level of professionalism, organization, and confidentiality at all times
What We’re Looking For
- 4+ years of experience in an office administration or professional office support role
- Strong computer skills and comfort working with multiple systems and software
- Clear, confident communication skills—both written and verbal
- Strong attention to detail and the ability to stay organized in a fast-paced environment
- Reliable, accountable, and able to manage multiple responsibilities at once
- A positive, professional attitude and the ability to work well with both customers and team members
Why Join CREG Systems
We are a company that values reliability, accountability, and people who take ownership of their role. The work we do matters, and the way we operate as a team matters just as much.
We also believe that our employees are one of our greatest assets. As our company continues to grow, we support individuals who are motivated to learn, improve, and expand their capabilities. Whether it's gaining new skills, increasing responsibility, or continuing your professional development, there is opportunity here for those who take initiative and want to grow.
How to Apply
Please submit your application and resume through Indeed.
We respectfully ask that applicants do not call the office regarding this position. Candidates selected to move forward will be contacted directly.
CREG Systems is proud to be an equal opportunity employer.
Key Responsibilities:
- Efficiently handle, direct, and respond to phone calls and client inquiries.
- Schedule and coordinate service appointments and installations, ensuring timely and efficient service delivery.
- Proactively track project deliverables, deadlines, and follow up with relevant stakeholders.
- Maintain a high level of confidentiality in handling sensitive company and client information.
- Generate and present regular reports on administrative matters to aid in decision-making processes.
- Accurately take and maintain minutes and notes during meetings.
- Create, maintain, and update essential documentation and files, ensuring their accuracy and accessibility.
- Coordinate the tracking and receipt of orders and parts, which is a critical aspect of our operations.
- Liaise with various departments to ensure smooth interdepartmental operations.
Essential Qualifications:
- A minimum of 4 years of experience in an office management, operations management, or similar role.
- Strong proficiency with computer systems, office software, and technology.
- Exceptional communication skills, both written and verbal.
- Demonstrated reliability, organizational skills, and meticulous attention to detail.
- Capable of multitasking effectively in a dynamic, fast-paced environment.
Application Process:
We appreciate your interest, but kindly request no phone calls to our office regarding application status. Selected candidates will be contacted directly for further steps in the recruitment process.
At CREG Systems, we are committed to building a workplace where people feel respected, supported, and empowered to succeed. We welcome applicants from all backgrounds and experiences as we continue to grow, connect, and succeed together!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
People with a criminal record are encouraged to apply
Experience:
- Customer service: 4 years (Required)
- Office: 2 years (Required)
Ability to Commute:
- Watertown, NY 13601 (Required)
Work Location: In person
