Austin Health Partners (Southwest Pediatric Associates) is looking for a skillful full-time Front Desk Specialist to join our clinical team. Our front desk staff promote collaboration, conversation and teamwork while providing high quality administrative support and comfort to our patients. They strive to maintain an atmosphere where our patients and families feel welcomed and supported!
**Please note this job is located in Southwest Austin and you will be expected to commute and report in person to all scheduled shifts (7900 Farm to Market Rd 1826 Bldg 2, Suite 202, Austin, TX 78737)
- Pay range for FD1 is $18.00 -$20.50 commensurate with experience.
- Pay range for FD2 is $20.50 -$23.00 commensurate with experience.
Not all candidates will be eligible for the upper end of the salary range (or have the minimum apply to them), but rather, the exact salary will be dependent on the successful candidate's location, relevant knowledge skills, and qualifications.
Why You’ll Love Working Here
We know benefits matter, so we’ve built a package that actually supports you – not just at work, but in life:
- 100% company-paid base medical insurance for you (yep, you read that right !!) – with the option to include your dependents, because we know taking care of family matters too. Plus the option to add dental and vision coverage
- Access to an HSA with company contributions (think of it as extra help covering today’s costs and saving for tomorrow’s)
- $50,000 life and accidental death & dismemberment (AD&D) insurance policy is provided at no cost to you—helping protect your loved ones in the event of an unexpected tragedy.
- PTO that grows with you – plus extra days off for your birthday and work anniversaries
- A 401(k) with company match up to 3.5% so you can plan for your future
- Paid holidays (including the day after Thanksgiving) so you can enjoy the moments that matter
- Employee Assistance Program (EAP) – free counseling and everyday support for you and your family
- Employee discounts (because who doesn’t love saving money on the stuff you actually use?)
- Optional additional life and dependent life insurance coverage
- Optional voluntary benefits such as short and long term disability, accident, critical illness, and hospital indemnity insurance
Basically, we want you to feel taken care of so you can focus on doing your best work and enjoying life outside the office, too.
WHO WE ARE
Austin Health Partners (AHP) is an independently-owned, physician-led Pediatric and Family Medicine supergroup consisting of multiple care centers in the Austin metro area. AHP is consistently nominated by patients for awards such as "Best Pediatrician," "Best Family Practice," and more!
ESSENTIAL RESPONSIBILITIES
- Welcome patients and visitors to the office by greeting in person and on the telephone; answers inquiries or refers questions to the appropriate staff member
- Schedule appointments to optimize patient satisfaction, provider time and most effective utilization of examining and treatment rooms
- Responsible for obtaining/verifying patient demographics and verifying insurance information at each visit
- Perform patient check in/out
- At time of service, collect outstanding balances, uninsured/ private pay payments via cash, check or charge.
- Perform necessary cleaning duties maintaining an orderly work environment
- Maintain knowledge of all health forms required for each visit and verification of storage in EMR
- Provide an exceptional customer care experience to our patients and their families.
- Ethical conduct, confidentiality, and collaboration with the healthcare team are expected and considered essential elements of this position.
- Can maintain physical demands and work environment as listed below
EDUCATION & EXPERIENCE
Must Have
- High school diploma or equivalent
- 1 year or more of medical front desk receptionist experience
Nice to Have
- Experience with Phreesia
- Experience with Athena
- Bilingual: Spanish
- Experience with medical scheduling/ patient interaction
PHYSICAL DEMANDS & WORK ENVIRONMENT REQUIREMENTS
The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. This job will require exposure to patient elements. Works near others, usually within a few feet. May work in a noisy or distracting environment. This role routinely uses standard office equipment. *Certain vaccinations are required of all clinic staff.
EXPECTED HOURS OF WORK
You need to be available to work a 9 hour shift, which includes a 1 hour lunch, between the core work hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Work shifts can vary depending on business needs. This position will require occasional weekend and evening hours.
AAP/EEO STATEMENT
Austin Health Partners is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Please note this job ad is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required of the employee for their
job. Duties, responsibilities, and activities may change.
Pay: $18.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Tell us in a few sentences about your medical front desk customer service experience- what were your main responsibilities?
- Tell us about a challenging customer service situation you encountered- such as an upset patient, scheduling issue, or insurance concern. How did you handle it?
- Do you have previous Phreesia software experience?
- Do you have previous Athena EHR experience?
Education:
- High school or equivalent (Required)
Experience:
- medical front desk receptionist customer service: 1 year (Required)
Language:
Ability to Commute:
- Austin, TX 78737 (Required)
Work Location: In person
