Why Polaris Solutions?
Join a team that values partnership over projects.
At Polaris Solutions, we don’t just complete engagements; we build long-term partnerships that help the world’s most critical industries—like energy and utilities—thrive. As an IBM Silver Business Partner with over 20 years of expertise, we are the "north star" for many organizations looking to embrace industry best-practices, streamline their Maximo ecosystems, and navigate their long-term EAM roadmap. When you join us, you’re not just a consultant; you’re an innovator helping to power the future of power generation, electric transmission infrastructure, and sustainable energy initiatives.
At Polaris Solutions, we invest in people, making you not just another cog in the machine. Instead, you'll join a boutique culture that offers the agility and "business-family" feel of a close-knit team, backed by industry-leading resources of an established Maximo services and solutions provider. We provide a unique "best of both worlds" experience: a supportive, relationship-focused environment where your contribution actually matters. Here, you will have the platform to make a direct impact on essential client projects while accelerating your career through dedicated mentorship, direct access to senior leadership, and hands-on opportunities to master the latest IBM Maximo Application Suite industry-leading EAM solution.
The Role
Bridge the Gap Between Code and Client Success.
We are looking for a versatile, US-based Techno-Functional Maximo Specialist to join our high-energy team. In this role, you aren’t just solving tickets and checking boxes; you are the technical engine and the functional translator that solves problems, provides solutions, and keeps our clients’ operations running smoothly and implementation project deliveries on target.
You’ll thrive here if you enjoy a 70% technical and 30% functional split—balancing deep-dive technical development with the strategic "big picture" of how businesses actually work.
What Your Day-to-Day Will Look Like:
- Solve Complex Challenges: Act as an anchor within our Maximo team, diagnosing and resolving mission-critical issues for our clients.
- Be the Expert Voice: Serve as a client-facing liaison who can speak both "dev" and "business," ensuring solutions align perfectly with client functional requirements.
- Drive Priority: Self-manage a dynamic workload, balancing immediate support needs with long-term implementation deliverables.
- Collaboration: Act as a bridge between the Maximo Support Help Desk and partnering with project teams to develop technical initiatives and custom solutions to meet project deliverables.
- Advanced Troubleshooting & Support: Own the client experience by managing support tickets within SLAs, while maintaining proactive and start-to-finish client communications. You’ll conduct deep-dive troubleshooting and root cause analysis to ensure long-term system stability.
- System Configuration & Customization: Bring functional and technical requirements to life by configuring Maximo screens, designing complex workflows, writing automation scripts, and managing database configurations.
- Data Excellence: Lead critical data updates, including analysis, mapping, validation, and migration – while ensuring data integrity through meticulous validation efforts.
- Reporting & Analytics: Develop and modify high-impact Maximo reports using BIRT and write complex SQL queries to provide clients with actionable insights and solutions.
- Documentation & Training: Translate technical builds into clear, functional specifications, configuration guides, and process documentation to empower our clients.
What You Bring to the Team:
- Techno-Functional Mastery: Deep technical Maximo skills paired with a solid understanding of maintenance workflows and industry work processes.
- Communication Excellence: Exceptional verbal and written English communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders clearly and effectively.
- Quality Over Quantity: A detail-oriented mindset and a strong work ethic. You don’t just close tickets; you solve problems correctly the first time.
- Adaptability: You are a self-starter who excels in a remote environment but is ready to hop on a plane for occasional client visits or jump in for after-hours support when a critical implementation goes live.
Required Skills & Experience
- Candidates must be legally authorized to work in the United States and must not require current or future employment visa sponsorship
- Strong communication and interpersonal skills for effective client and team collaboration
- Excellent analytical skills to solve complex problems and make data-driven decisions
- 3-5 years experience with Maximo versions 7.x and Maximo Application Suite (MAS) version 9.x
- Strong technical proficiency with SQL
- Strong technical proficiency in Java, Jython, Python, and XML
- Maximo configuration, including: workflow, automation scripts, BIRT report development, screen tailoring, and data analysis and data updating/loading
- MS Office 365 applications: Outlook, Excel, Word, PowerPoint
- Familiarity with WebSphere/WebLogic, DB2/Oracle/SQL Server databases, and Windows/Linux operating systems
- Familiarity with integrations between Maximo and external systems using Maximo Integration Framework (MIF), REST/SOAP services, and JSON/XML
- Familiarity with mobile solutions for Maximo
Desirable (but not required)
· Prior Maximo end-user support or IT help desk experience
· IBM Maximo Certifications
· Bachelor's degree in Computer Science, Engineering, or a related field
· Proven experience in delivering at least 2 full-cycle Maximo implementations (from requirements gathering through go-live)
· Industry domain knowledge of asset-intensive industries such as Utilities/Power Generation, Oil & Gas, or Manufacturing.
Polaris Employee Benefits
· $500/month stipend for self-procured healthcare
· 401k with company match, eligible after 3 months of employment
· 2 weeks initial paid vacation
· Annual merit-based profit-share bonus
Polaris does not accept unsolicited resumes from headhunters, staffing companies, recruitment agencies, or fee-based job candidate services for this role. Only individual applicants seeking a W2 position should apply.
Please send your detailed resume in MS Word or PDF file format to [email protected].
Pro tip: This is an excellent opportunity to showcase your documentation and writing skills.
Pay: $110,000.00 - $130,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
Work Location: Remote
