Product Operations is a strategic support function for the business that is as much about coordinating people as it is technology and processes. The strongest candidates will be comfortable owning tactical, day-to-day operational work while building the skills to help identify ways to improve how the organization works over time.
Predominantly, candidates from product operations, program or project management, business operations, product management, business analysis, or similar roles may bring the right mix of execution, organization, and process improvement experience to the position.
- An understanding of the full product development lifecycle (PDLC), including intake, discovery, assessment, planning, release, and cross-functional readiness processes.
- Works iteratively and pragmatically - eager to help improve the way teams work over time without over-engineering or trying to change everything at once.
- A logical and analytical mindset, with a developing ability to understand what can be changed, what value change can bring, and comfort using data to support recommendations.
- An empathetic attitude to truly understand the problems you are trying to support and solve with your colleagues and stakeholders.
- Comfort with ambiguity, resilience to change, and the ability to adapt while working across multiple priorities and teams.
- Experience managing task management and workflow tools - e.g. Jira, Linear, Asana, Productboard, or similar platforms.
- Ability to help maintain, organize, and refine knowledge bases and documentation structures using the most suitable information architecture and documentation solution at hand - e.g. Confluence, Notion, etc.
- Ability to help use product, process, or operational data to support better decision-making and surface relevant insights from available reporting and analytics.
- Experience supporting the administration, adoption, and improvement of software tools and workflows in general.
- Comfort supporting meetings and presentations with multiple stakeholders, with growing confidence in facilitating and presenting over time.
- Comfort working with all levels of the business - from senior leaders to individual contributors - and a willingness to make suggestions and support positive change under the direction of the Senior Product Operations Manager and Product Leadership.
