Growing, fast-paced Personal Injury Law firm is looking for a dynamic and charismatic phone sales representative to achieve maximum success in our intake call center.
This is not a passive role. We are looking for someone competitive, driven, and goal-oriented, someone who thrives on challenges, takes initiative, and consistently performs at the highest level. Your sales background will give you the ability to build trust, overcome hesitation, and help callers make the critical decision to hire Sweet James. At the same time, your compassion and care will ensure every client feels truly seen and supported.
Work Schedule:
Your work hours will encompass potential shifts ranging from 7am start time to a 12pm start time , full time and on-site with our Phoenix office. You must be available to work rotating weekends and occasional holiday shifts.
What You’ll Do:
- Be the first point of contact for accident victims calling Sweet James.
- Listen with empathy and urgency, reassuring clients in moments of pain and confusion.
- Confidently explain our services and help clients take the step of signing with our firm.
- Qualify potential cases quickly and accurately, ensuring we’re aligned to deliver results.
- Drive performance while maintaining the highest standards of care.
- Take initiative in every interaction, leading conversations, overcoming objections, and closing retainers.
- Operate with both empathy and command, balancing compassion with persistence.
- Collaborate with legal and client service teams to ensure smooth case handoffs.
What We’re Looking For:
- Strong sales background with a proven track record of meeting and exceeding goals.
- Competitive, ambitious, and results-driven personality.
- High level of emotional intelligence with the ability to show genuine empathy.
- Exceptional communication and active listening skills.
- Ability to perform under pressure and thrive in a fast-paced environment.
- Self-starter who takes initiative and leads conversations with confidence.
- Goal-oriented mindset with the discipline to execute consistently.
Why Join Sweet James:
- Be part of one of the nation’s top personal injury law firms.
- Work in a role where what you do changes lives.
- Competitive pay with performance incentives.
- Opportunity for growth and advancement.
- A culture that values both performance and compassion.
Qualifications:
- A solid work ethic and positive attitude
- Ability to work well under pressure while maintaining a positive attitude
- Previous experience in customer service, sales or other related fields
- Excellent written and verbal communication skills
- Must be available to work after hours and occasional weekends
- Bilingual (Spanish) preferred
We are looking for stable long-term team members who are looking for a home to grow and aren’t afraid of putting in hard work.
Job Type: Full-time
Pay: $24.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Application Question(s):
- While we may try to honor shift requests, availability to work any/all shift options is required. Shift schedules are confirmed in advance. However, please note the current shifts open and confirm ability to work any listed.
7am - 4pm
9am - 6pm
10am - 7pm
11am - 8pm
12pm - 9pm
Experience:
- Call Center: 1 year (Required)
- Sales: 1 year (Required)
Language:
Ability to Commute:
- Phoenix, AZ 85020 (Required)
Work Location: In person
