Customer Experience Coordinator
About This Role
This is not a sit-back-and-answer-the-phone position. We are looking for someone who takes ownership, solves problems, follows through, and genuinely cares about creating an exceptional customer experience. If you're the type of person who sees something that needs to be done and takes action without being asked, you'll thrive here.
About The CanMan
The CanMan is a fast-growing home service company serving North Texas. We help homeowners maintain cleaner, healthier homes through trash can cleaning, pest control, insulation, and other home services.
We are looking for a Customer Experience Coordinator who is energetic, organized, and passionate about delivering exceptional customer service. This role is critical to ensuring every customer receives a 5-star experience from their first phone call to their completed service.
If you enjoy helping people, solving problems, and being part of a growing team, we'd love to meet you.
Responsibilities
- Answer incoming customer calls, texts, and emails
- Schedule and coordinate service appointments
- Manage customer accounts and service requests
- Resolve customer concerns and service issues professionally
- Follow up with customers after services
- Assist with customer retention and membership renewals
- Request customer reviews and referrals
- Support route scheduling and technician communication
- Maintain accurate customer records within company software
- Help ensure every customer receives a world-class experience
What We're Looking For
- Excellent communication skills
- Positive and professional attitude
- Strong organizational and multitasking abilities
- Ability to remain calm under pressure
- Attention to detail
- Reliable and punctual
- Comfortable using computers and learning new software
- Customer service experience preferred
Preferred Experience
- Customer Service Representative
- Office Administrator
- Scheduling Coordinator
- Medical or Dental Receptionist
- Property Management
- Hospitality or Service Industry
Compensation & Benefits
- Competitive hourly pay
- Performance-based bonus opportunities
- Paid training
- Career growth opportunities
- Supportive team environment
- Full-time position
Why Join The CanMan?
We believe great customer service creates lifelong customers. Our team is committed to excellence, accountability, and creating an outstanding experience for every homeowner we serve.
As we continue to grow, we're looking for team members who want to grow with us and make a real impact on our customers and our company.
Pay: $18.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Rowlett, TX 75088 (Required)
Work Location: In person
