Join Spectrum and unlock your potential with competitive pay starting at $20/hour plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
Looking for a role where your communication skills drive real customer solutions? As a Rep Community Solutions Inbound Sales at Spectrum, you will connect with new, existing, and former customers, guiding them to the best value across cable, internet, home phone and mobile services. Your expertise will ensure customers make informed choices, leaving a lasting impact on their experience and satisfaction.
How You’ll Make an Impact
- Engage customers by evaluating their needs and sell them tailored product and service solutions
- Educate customers on the features and benefits of Spectrum’s offerings to build lasting value
- Consistently meet or surpass weekly and monthly sales targets by selling multiple service options
- Develop customer-focused solutions, highlighting benefits to ensure the best product combinations
- Function as a knowledgeable consultant, recommending services based on unique customer profiles
- Foster strong relationships by maintaining high standards of professionalism and customer satisfaction
- Address retention and overflow billing calls, resolving questions and retaining customers
Working Conditions
- Work in an office environment with variable hours, including weekends, holidays and split days off
What You’ll Bring to Spectrum
Required Qualifications
Education
- High school diploma or equivalent
Experience
- 1+ years’ sales experience, preferably selling Voice, Data and Video solutions
- 0.5-year internal experience as a Billing agent with proven success in sales goals
- 1+ years of customer service or call center experience
- 0.5-year sales experience or demonstrated sales success in a Spectrum position
- 0.25 year demonstrated sales success in a Spectrum role
Skills
- Ability to read, write, speak and understand English
- Effective sales techniques and sustained achievement of sales targets
- Working knowledge of cable communication products and services including video, internet, voice and mobile
- Familiarity with billing systems
- Consultative approach to customer needs analysis, objection handling, sales pitching and closing
- Ability to answer product and service questions and explain offerings clearly
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Vision insurance
Education:
- High school or equivalent (Required)
Ability to Commute:
- Greensboro, NC 27409 (Required)
Ability to Relocate:
- Greensboro, NC 27409: Relocate before starting work (Required)
Work Location: In person
