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Suncoast Custom Pools is seeking a highly organized, proactive, and solutions-oriented Operations Manager to oversee the day-to-day execution of our pool construction and renovation projects. This individual will serve as the operational backbone of the company, ensuring projects move efficiently from contract to completion while delivering an exceptional client experience.
The Operations Manager will coordinate scheduling, vendor relationships, permitting, production timelines, customer communication, team accountability, and process improvement initiatives. The ideal candidate thrives in a fast-paced environment, possesses strong leadership skills, and has a passion for creating systems that drive efficiency, profitability, and customer satisfaction.
Key Responsibilities:
Project Operations & Production
- Oversee all active projects from contract execution through final completion.
- Develop and maintain project schedules, ensuring milestones and deadlines are achieved.
- Coordinate field teams, subcontractors, suppliers, and vendors to maximize efficiency.
- Monitor project progress and proactively address delays, challenges, and bottlenecks.
- Ensure projects are completed on time, within budget, and to Suncoast's quality standards.
- Conduct regular production meetings and project status reviews.
Client Experience
- Serve as a primary point of escalation for client concerns and project-related issues.
- Ensure consistent communication with clients throughout the construction process.
- Monitor client satisfaction and implement strategies to improve the customer experience.
- Support project handoffs, final walkthroughs, punch lists, and project closeout procedures.
Team Leadership & Accountability
- Lead and support project managers, field personnel, and administrative staff.
- Establish clear expectations, priorities, and accountability measures.
- Assist with recruiting, onboarding, training, and performance management.
- Foster a culture of professionalism, teamwork, and continuous improvement.
Financial & Business Operations
- Monitor project budgets, change orders, job costing, and profitability.
- Review operational metrics and identify opportunities for improvement.
- Assist ownership in forecasting workload, staffing needs, and production capacity.
- Support inventory management and vendor negotiations.
- Help identify operational efficiencies that improve profitability and scalability.
Systems & Process Improvement
- Develop, implement, and refine company SOPs and workflows.
- Ensure CRM, project management, and operational systems are maintained accurately.
- Create reporting dashboards and KPI tracking systems.
- Continuously evaluate and improve internal processes to support company growth.
Vendor & Trade Partner Management
- Build and maintain strong relationships with subcontractors, suppliers, and vendors.
- Ensure vendors meet company standards for quality, responsiveness, and professionalism.
- Coordinate scheduling and material procurement to avoid project delays.
Qualifications Required
- 5+ years of operations, construction management, project management, or related leadership experience.
- Strong organizational and multitasking abilities.
- Excellent communication and problem-solving skills.
- Proven ability to manage multiple projects simultaneously.
- Experience leading teams and driving accountability.
- Proficiency with CRM and project management software.
Preferred
- Experience in pool construction, residential construction, outdoor living, or related trades.
- Knowledge of permitting, scheduling, construction sequencing, and vendor management.
- Experience with budgeting, job costing, and operational reporting.
- Bachelor's degree in Business, Construction Management, Operations Management, or related field.
Key Performance Indicators (KPIs)
Success in this role will be measured by:
- Project completion timelines
- Gross profit margins
- Customer satisfaction scores
- Number of projects completed on schedule
- Change order accuracy
- Vendor performance
- Punch-list completion times
- Warranty and callback reduction
- Team productivity and accountability
What Success Looks Like
A successful Operations Manager ensures that projects move smoothly, clients remain informed and satisfied, field teams have what they need to succeed, and ownership has confidence that daily operations are being executed at the highest level. This role is instrumental in helping Suncoast Custom Pools scale while maintaining the quality, integrity, and customer experience that define our brand.
Compensation: Competitive salary based on experience, performance incentives, benefits package, and advancement opportunities.
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Experience:
- construction: 3 years (Required)
Ability to Commute:
- Naples, FL 34119 (Required)
Work Location: Hybrid remote in Naples, FL 34119
