JOB DESCRIPTION:
The Loyalty Club Representative is to assist guests with enrollment, redeem promotions, & explain the benefits to the member
JOB FOCUS:
Focus is on, but not limited to the following:
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Enrolls and creates new member accounts in a friendly and professional manner
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Inputs all player information into the database and issues Loyalty Club cards
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Explains the program to guests along with the benefits of the card
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Evaluates members play and issues comps based upon Loyalty Club guidelines
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Performs all other duties as assigned
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All duties are to be performed in accordance with policies & procedures
DESIRED QUALIFICATIONS:
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Customer Service experience 2yr.
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High School Diploma or equivalent is required
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Must have the ability to effectively communicate in English, both written and verbal forms
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A professional demeanor and attire is to be maintained at all times
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Must have strong interpersonal and organizational skills
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Ability to working independently with little to no supervision
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Must be able to perform in a team environment
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Possess the ability to motivate and maintain effective working relationships across all levels of staff and leadership
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Previous experience in a high-end luxury Gaming or Hospitality environment is desired
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Must have exceptional time management skills
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An intermediate to proficient understanding of Computer systems such as: Microsoft Word, Excel & Outlook is preferred
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Proven ability to resolve guest conflicts with ease or determine if management is needed in certain guest situations
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A valid Nevada Gaming License & Alcohol Awareness Card are required and must be obtained before entering this position
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Must be 21 years of age or older
