Head up this newly created team in the US
Your new company
Our client is a growing provider of supplier information and risk management solutions, supporting large organizations and their supplier networks across regulated industries. They deliver data-driven insight across areas such as operational resilience, cybersecurity, and compliance, helping businesses manage risk through a shared and streamlined approach. They are looking for a Service Delivery Manager to join their team in Raleigh, NC!
Your new role
As a Service Delivery Manager, you will own and manage relationships with multiple enterprise-level customers, ensuring successful onboarding, adoption, and ongoing value from the platform. Reporting into regional leadership, this role is a mix of customer success, service delivery, stakeholder management, and data-driven insight, working closely with internal teams and senior client stakeholders.
What you'll need to succeed
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Minimum 3 years of experience in customer success, service delivery, or account management within a B2B environment
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Proven experience managing multiple client relationships and senior stakeholders
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Strong background working with data, analytics, or insight-driven platforms
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Experience presenting to customers and engaging confidently in group or industry settings
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Demonstrated ability to deliver against targets, deadlines, and customer outcomes
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Experience using CRM systems and working in a growing or scaling business
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Strong verbal and written communication skills in English
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French or Spanish language skills are desirable but not essential.
What you'll get in return
You will join a growing North American operation backed by a global organization, offering blended working, a competitive salary, and a strong benefits package. This is an opportunity to build your career within a customer-focused, collaborative environment with clear processes and development exposure as the business continues to scale.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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