About the Role
As a Field Service Technician (also known as Mobile Service Specialist, Mechanical Repair Technician), you will serve as the primary technical expert for our commercial equipment fleet. You will drive customer success by performing high-level mechanical and electrical diagnostics, ensuring our clients' operations remain productive and efficient.
Responsibilities-
Diagnose and resolve complex mechanical and electrical issues on commercial-grade machinery to minimize client downtime.
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Execute precise equipment installations and component replacements to ensure optimal performance.
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Maintain accurate service records and documentation to track maintenance history and resource utilization.
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Collaborate with internal departments and vendors to streamline the repair process and improve service delivery.
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Provide professional, solution-oriented communication to clients to foster long-term business partnerships.
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Manage the upkeep of company-provided tools and service vehicles to maintain operational readiness.
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Support large-scale equipment deployment projects by assisting installation teams in the field.
Qualifications-
High school diploma or equivalent.
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2+ years of hands-on experience in mechanical or electrical repair.
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Proficiency in using diagnostic tools and interpreting technical schematics or wiring diagrams.
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Valid driver’s license with a clean motor vehicle record.
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Ability to perform physical tasks including lifting up to 50 lbs and navigating various site environments.
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Prior experience servicing commercial laundry or similar industrial equipment.
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Strong computer literacy, specifically with MS Office and digital ticketing or dispatch systems.
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Demonstrated ability to manage a mobile workload independently while meeting strict service deadlines.
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Experience in customer-facing roles requiring professional communication and problem-solving.
