Digital Operations & Systems Integrator
Full-Time | Exempt
About the Role
We are seeking a highly motivated Digital Operations & Systems Integrator to support and improve our transportation, warehouse, and business technology systems. This role combines business systems administration, software integrations, reporting, IT support, and process improvement to help keep our operations running efficiently.
The ideal candidate is comfortable working across technology and operations, solving problems, supporting users, and implementing solutions that improve visibility, productivity, and business performance.
Key ResponsibilitiesBusiness Systems & Operations
- Administer and support CargoWise and other operational business systems.
- Analyze business processes and recommend technology improvements.
- Support transportation, warehousing, and logistics workflows.
- Coordinate system updates, testing, training, and user adoption.
Systems Integration & Reporting
- Develop and maintain system integrations and API connections.
- Create reports and dashboards using SQL, Excel, Power BI, and other reporting tools.
- Troubleshoot data, reporting, and integration issues.
- Support automation projects that improve operational efficiency.
IT Support & Infrastructure
- Provide technical support for desktops, laptops, printers, scanners, mobile devices, Microsoft 365, and business applications.
- Assist with user onboarding, offboarding, account management, and access control.
- Troubleshoot hardware, software, network, and application issues.
- Coordinate with vendors and technology providers as needed.
Documentation & Compliance
- Maintain system documentation, procedures, and technical standards.
- Support internal audits, compliance initiatives, and governance activities.
- Assist with cybersecurity best practices, security monitoring, and incident response activities.
Qualifications
Required
- 4+ years of experience in business systems, IT support, systems administration, software development, or related technical roles.
- Experience with SQL Server and SQL queries.
- Experience supporting business applications and end users.
- Knowledge of APIs, system integrations, and troubleshooting.
- Strong Microsoft Excel skills.
- Strong analytical, problem-solving, and communication skills.
- English proficiency required.
Preferred
- Experience with CargoWise or transportation management systems.
- Experience in logistics, freight forwarding, warehouse, or transportation environments.
- Experience with Power BI, Power Query, automation, or reporting tools.
- Familiarity with Microsoft 365 administration, Active Directory, or Entra ID.
- Exposure to cybersecurity, compliance, or governance activities.
- Spanish and English proficiency.
Work Location: In person
