Expert Physical Therapy is looking for a warm, organized, and detail-driven Front Office Coordinator to be the first face our patients see. You will set the tone for every visit, keep the front desk running smoothly, and make sure patients, therapists, and staff stay connected. If you take pride in delivering great service, thrive in a fast-paced clinic, and want to grow with a team that values patient care, we want to hear from you.
What You'll Do
Patient Experience
- Greet patients and visitors warmly and professionally on arrival
- Answer patient questions and resolve concerns promptly and with care
Scheduling
- Schedule, reschedule, and confirm patient appointments
- Manage the clinic calendar to optimize patient flow and therapist productivity
Insurance and Payments
- Verify insurance coverage and obtain authorizations prior to treatment
- Communicate with insurance companies to resolve coverage questions
- Collect copays, deductibles, and outstanding balances at time of service
- Process payments accurately and issue receipts
Records and Documentation
- Maintain accurate, organized patient records in the EMR system (Office Ally)
- Ensure all intake forms and documentation are complete and current
- Protect patient privacy in line with HIPAA standards
Communication and Office Support
- Answer and route incoming calls and messages promptly and professionally
- Serve as the liaison between patients, therapists, and staff
- Keep the reception area clean and welcoming
- Order and restock office supplies to support daily operations
What We're Looking For
- Experience in medical front desk or administrative support, ideally in physical therapy or a healthcare setting
- Strong communication and organizational skills with sharp attention to detail
- Proficiency with EHR systems such as Office Ally or similar
- Familiarity with medical terminology, CPT coding, and HIPAA regulations
- Comfort with Microsoft Office and medical records management
- Excellent patient service skills and the ability to juggle multiple tasks in a busy environment
What We Offer
- Health insurance Stipend (after tenured)
- Paid time off (after tenured)
- Paid sick time
- A supportive team and a clinic culture built around patient care
Expert Physical Therapy is an equal opportunity employer.
Job Types: Full-time, Part-time, Contract
Pay: $16.00 - $20.00 per hour
Benefits:
- Health insurance
- Paid sick time
- Paid time off
Work Location: In person
