Position Overview
The Assistant General Manager supports the General Manager in overseeing daily hotel operations, ensuring brand standards are met, and fostering a culture of service, accountability, and teamwork. You will play a key role in both front-of-house and back-of-house operations, with a strong focus on guest satisfaction, employee engagement, and financial performance.
Key Responsibilities
- Assist in managing overall hotel operations, including front desk, housekeeping, and food & beverage
- Lead and motivate team members to deliver exceptional guest service consistent with Aloft and Marriott standards
- Support budgeting, forecasting, labor management, and cost control initiatives
- Handle guest concerns and resolve issues promptly and professionally
- Ensure compliance with brand standards, safety regulations, and company policies
- Assist in recruiting, training, and developing team members
- Collaborate with department heads to improve service quality and operational efficiency
- Step in as acting manager in the absence of the General Manager
Qualifications
- 2–5+ years of hotel or hospitality management experience (select-service or lifestyle hotel experience preferred)
- Strong leadership, communication, and problem-solving skills
- Working knowledge of hotel operations, including front office and housekeeping
- Experience with Marriott systems (Lightspeed, FOSSE, etc.) is a plus
- Ability to manage multiple priorities in a dynamic environment
- Bachelor’s degree in Hospitality Management or related field preferred, but not required
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
