At the Bank of Guam it all starts with HEART!
We are on a mission to delight customers by delivering exceptional service and being there for them when they need us most – just like family. We demonstrate that level of care by being AUTHENTIC, COMPASSIONATE, COURAGEOUS and PERSEVERING in all our interactions. To that end we encourage all employees to find their passion and be their best selves for our customers, fellow employees, and the greater community. We do this by:
LIVING THE BRAND and leading with heart and exceeding expectations
EMBRACING THE JOURNEY by accepting change and challenging others to do the same
BEING AN OWNER of our career and taking responsibility for our actions
LOVING TO LEARN by committing to personal growth and development
General Summary:
The Administrative Assistant II Performs a wide variety of complex and confidential administrative tasks and provides administrative support to executive management at various levels from C Level, Executive and/or Senior VP Level.
Category of Essential Functions & Task
FLSA Class
% Time
Manage the Experience
Non-Exempt
25%
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Proactively role model our bank brand personalities and build meaningful connections with co-workers and other employees.
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Meet and greet client and visitors
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Answer telephone in appropriate manner
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Provides general support/assistance/coverage when requested
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Represent/participate in Bank sponsored events and community outreach programs.
Manage the Relationship
Non-Exempt
25%
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Maintain and manage contact lists
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Participate and share ideas during department meetings.
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Be open to cross-training, collaborating and supporting fellow co-workers with tasks to help meet the needs of the business.
Manage the Transaction/Tasks
Non-Exempt
30%
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Schedules and coordinates appointment calendars for one or more department heads
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Prepare correspondence, reports and materials for publications and presentations
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Responds to sensitive requests for information and assistance
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Coordinates the flow of paperwork including periodic and special reports between departmental headquarters and various divisions
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Composes and types directives, bulletins, schedules, and agendas
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Makes arrangements for meetings and ensures that proceedings are properly recorded
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Types and edits drafts of correspondences and memorandums
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Maintains/oversees the maintenance of departmental administrative files
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Operates a variety of office equipment incidental to clerical and secretarial duties
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Talks with customers making complaints or requesting service in person or by telephone, providing necessary information and following through on the resolution of problems
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Keeps supervisor informed of details affecting office management decisions
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Issues instructions in the name of the Senior Officer(s)
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Reviews incoming correspondence, drafting responses on matters for which authority has been delegated
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Makes travel arrangements
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Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
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Complete other assigned duties/tasks and projects to meet the needs of the department or business.
Mitigate the Risk
Non-Exempt
20%
-
Ensure confidentiality is maintained at all times.
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Secure under lock and key all bank work documents at the end of the day.
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Complete all bank mandated training as required
FLSA Categorization
Non-Exempt
100%
Required Knowledge, Skills and Abilities:
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Knowledge of software applications, such as word processing, spreadsheets, and database management
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Professional verbal and written communication skills and the ability to type 60 wpm
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Proficient in keyboarding and good at spelling, punctuation, grammar, and oral communication
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Excellent customer service and interpersonal skills
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Visibility of work require attention to detail
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Excellent organizational skills and discretion to confidential information
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Able to work flexible hours
Education and Experience:
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High school graduate or equivalent or general education diploma
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Two to four years administrative/office or related experience required
Physical Requirements & Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
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Seeing: Must be able to read report and use computer regularly (100%)
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Hearing: Must be able to hear well enough to communicate to coworkers regularly (67-100%)
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Fingering/Grasping/Feeling: must be able to write, type, use phone, regularly (100%)
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Lifting/Pulling/Pushing Frequently (34-66%)
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Climbing/Stooping/Kneeling Occasionally (12-33%)
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Seeing: Must be able to read report and use computer (100%)
Must be able to operate basic office equipment (PC, typewriter, fax, copier and telephone) as well as new and emerging technology, including but not limited to smart phones, tablet devices, digital signage and monitors. Must be proficient in Microsoft Office.
Fair Labor Standards Act (FLSA) Categorization
Based off of the duties that are described for this role, this is a Non-Exempt role.
This is Me! It is important to note that the job description above is intended to describe the general nature and expectation of work to be performed by employees and potential candidates and is not an exhaustive list of responsibilities, duties and skills required. Additionally, it does not establish a contract for employment and is subject to change at the discretion of the Bank. Employees must remain in their respective position for a minimum of (1 year) with the exception of a promotional opportunity where the minimum qualifications have been attained.
