Come join a rapidly growing team in a climate-controlled shop where the management firmly supports the tech team, ensuring that they have all the tools needed to perform their job.
Shop Foreman/Dispatcher : Ensures that repairs are dispatch correctly and repaired efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.
ESSENTIAL DUTIES : Motivates qualified service technicians. Assists technicians in developing their skills and diagnosing vehicles. Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
Understands and ensures compliance with manufacturer warranty and policy procedures. Ensures that all department employees receive appropriate manufacturer training. Conducts regular performance reviews for all technicians in accordance with dealership guidelines. Provides technical support for technicians when necessary.
Ensures repairs are charged out correctly. Checks progress of each repair order throughout the day. Maintains high-quality service repairs and minimize comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Road tests vehicles to quality-check work performed.
Accounts for all documents; ensures that none are missing, and all are processed correctly.
Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
Monitors technicians' daily productivity reports and corresponding payroll records. Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer. Ensures the proper care, storage, and inventory of special tools. Keeps abreast of new equipment and tools available and recommends purchases. Attends managers meetings as requested. Strives for harmony and teamwork within the department and with all other departments. Maintains safe work environment. Maintains professional appearance. Other duties may be assigned.
Additional Compensation:
- Commission
- Bonuses
- Store Discounts
Benefits offered:
- Paid time off
- Health insurance
- Dental insurance
- Healthcare spending or reimbursement accounts such as HSAs or FSAs
- Other types of insurance
- Retirement benefits or accounts
- Employee discounts
- Workplace perks such as food/coffee and flexible work schedules
Job Type: Full-time
Pay: $100,000.00 - $130,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Relocation assistance
- Vision insurance
Application Question(s):
- You must have a Ford Sr. Master Level of certification with at least 8 years of experience?
Work Location: In person
