Guest Service Agent
Staybridge Suites Hillsboro North – Hillsboro, Oregon
Department: Front Office / Guest Services
Shifts Available: AM – 7:00 AM to 3:00 PM | PM – 3:00 PM to 11:00 PM
About the Position
Are you a friendly, outgoing person who genuinely enjoys helping people?
Staybridge Suites Hillsboro North is looking for an engaging, dependable, and service-minded Guest Service Agent to join our Front Office team.
As a Guest Service Agent, you are often the first and last impression our guests have of the hotel. You will welcome guests, assist with their needs throughout their stay, handle reservations and payments, provide information about the hotel and local area, and help create an experience that makes guests want to return.
We are looking for someone who is positive, professional, confident, and genuinely enjoys interacting with people. Previous hotel experience is preferred, but we are willing to train the right candidate.
AM and PM shifts are available, with on-the-job training provided.
What You'll DoGuest Service & Front Desk
- Warmly greet and welcome guests upon arrival and provide a friendly, professional experience throughout their stay.
- Check guests in and out efficiently and accurately.
- Assist guests with reservations, room changes, cancellations, and other booking needs.
- Answer questions about hotel amenities, services, policies, and hours of operation.
- Respond to guest requests and concerns promptly and professionally.
- Listen to guests, identify their needs, and work to resolve concerns or find appropriate solutions.
- Provide recommendations and information about restaurants, shopping, transportation, entertainment, and local attractions.
- Maintain a strong working knowledge of the Hillsboro/Portland area and things to do near the hotel.
- Assist guests with packages, mail, messages, luggage, amenities, and other requested items as needed.
- Provide concierge-style assistance and help guests make the most of their stay.
- Maintain a clean, organized, welcoming, and professional front desk and lobby environment.
Reservations & Hotel Operations
- Make, modify, and manage guest reservations accurately.
- Follow established procedures for rate quotes, packages, promotions, and special offers.
- Maintain knowledge of current hotel rates, packages, promotions, group reservations, and availability.
- Become familiar with in-house guests, groups, special events, and occupancy needs.
- Operate the hotel's front desk and telephone systems efficiently.
- Use the hotel's property management system and other required technology accurately.
- Handle guest accounts, payments, and basic financial transactions with accuracy.
- Follow all cash-handling and credit card procedures.
- Maintain accurate logs, records, and guest information.
- Follow hotel policies, procedures, safety standards, and emergency procedures.
Teamwork
- Work closely with housekeeping, maintenance, management, and other hotel departments to meet guest needs.
- Communicate clearly with coworkers and maintain professional radio etiquette when using two-way radios.
- Share important guest and operational information with the appropriate team members.
- Assist coworkers and other departments when needed.
- Contribute to a positive, respectful, and team-oriented work environment.
- Perform other reasonable duties as assigned by hotel management.
What We're Looking For
The most important qualification is a genuine desire to provide great guest service.
We are looking for someone who is:
- Friendly, welcoming, and comfortable talking with people.
- Positive and professional, even during busy or challenging situations.
- Dependable and committed to showing up for their team.
- Detail-oriented and organized.
- Comfortable multitasking and prioritizing responsibilities.
- A strong communicator who listens well.
- Confident solving problems and finding solutions.
- Comfortable handling money and performing basic math.
- Able to learn and confidently use computer and hotel systems.
- A team player who is willing to help wherever needed.
- Comfortable working independently when necessary.
Qualifications
- Previous hotel experience is a plus, but we are willing to train the right person.
- Working knowledge of Microsoft Office and/or hotel management systems preferred.
- Ability to read, understand, and follow written and verbal instructions.
- Ability to perform basic mathematical calculations, including counting, addition, subtraction, multiplication, and division.
- Ability to remain professional and composed when handling guest concerns or unexpected situations.
- Must be able to work a flexible schedule, including evenings, weekends, and holidays as scheduled.
The Ideal Candidate
The right person for this position is someone who:
- Enjoys people and naturally provides great customer service.
- Makes guests feel welcome and valued.
- Is dependable and takes responsibility for their work.
- Can stay positive when the hotel gets busy.
- Thinks through problems rather than becoming overwhelmed by them.
- Is comfortable asking questions and learning new things.
- Works well with a team and treats coworkers with respect.
- Takes pride in representing the hotel professionally.
- Understands that the little things can make a big difference in a guest's stay.
Benefits
We value our team members and offer benefits designed to support our employees.
Full-Time Associates – 30+ Hours Per Week
- Paid Time Off (PTO) in accordance with Oregon state requirements and company policy.
- Medical, dental, and vision benefits, subject to eligibility requirements.
- Team Member Hotel Travel Program benefits.
- On-site training and development opportunities.
Part-Time Associates
- Paid Time Off (PTO) in accordance with Oregon state requirements.
- Team Member Hotel Travel Program discounts on stays.
- On-site training and development opportunities.
Schedule
AM Shift: 7:00 AM – 3:00 PM
PM Shift: 3:00 PM – 11:00 PM
Availability will include weekends and holidays based on hotel business needs.
We understand that great guest service starts with a great team, and we are committed to providing training and support to help you succeed.
Why Join Staybridge Suites Hillsboro North?
At Staybridge Suites Hillsboro North, our guests often stay with us for several nights, weeks, or longer. That means our Guest Service Agents have the opportunity to build genuine relationships with guests and become a trusted resource throughout their stay.
If you enjoy meeting new people, solving problems, and creating positive experiences, this is an opportunity to become an important part of our hotel team.
If you're friendly, dependable, and ready to make a difference for our guests, we'd love to meet you!
General
This job description is not intended to be all-inclusive. Additional duties and responsibilities may be assigned by management based on the needs of the hotel.
Management reserves the right to modify job responsibilities, duties, schedules, and working hours as business needs require.
If requested and required by applicable law, the Company will provide reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the position, unless doing so would create an undue hardship for the Company.
The Company is an at-will employer. This job description is intended as a general guideline and does not constitute a written or implied employment contract.
Pay: $17.50 - $18.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
