About Us
Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.
Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!
Position Title
Howard Hub Counselor- Admissions
Work Schedule
Monday - Friday, evenings and some Saturdays
Position Salary Range
$46,762-61,620
Summary
The Howard Hub Counselor is an energetic, second-level customer service position within the Howard Hub focusing on resolving student inquiries and requests. This position is part of a team that works collaboratively with partner offices to resolve student issues in an efficient and effective manner. The Howard Hub provides centralized and coordinated cross-functional support services for Howard Community College students and families in admissions, financial aid, testing, registration, veteran services, payments, and student billing. The Howard Hub Counselor will serve as a subject matter expert and will provide high-level expertise within one of the enrollment services departments to resolve student inquiries and requests. This is a full-time benefit eligible position.
Essential Role Responsibilities
- Subject matter expert in the area of admissions.
Create a warm and welcoming environment for students.
- Provides start to finish service and clearly communicates information and action items to the student to help resolve student requests and inquiries.
- Preferably knowledgeable in financial aid, registration and records, testing, veterans’ affairs, and student financial services.
- Execute calling campaigns to support enrollment services.
- Assist students with payment processes.
- May provide information to students and parents on financial aid eligibility requirements, application processes and procedures, status of financial aid application/awards and required additional documentation in person, on the phone, and via email/electronic inquiry.
- Determines if the student’s inquiry requires further follow-up and directs the inquiry to the appropriate source for resolution as necessary.
- Employs technology to assist students with navigating self-service.
- Identify trends and bring ideas to improve student service.
- Communicate with faculty and staff across the institution as necessary to resolve conflicting information.
- Provides guidance and support through the admissions process assisting students, as needed, with the submission of required documentation and ensuring application completion.
- Employ technology to assist students with navigating the admissions application process.
- Maintains working knowledge of FERPA
- May perform some registration and record functions, including changes of information, residency appeals, duplicate record resolution, music institution registrations, and researching and responding to inquiries by phone, email, or in-person
Minimum Education Required
Associate’s degree
Experience Required
- Minimum associate degree, bachelors preferred or equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
- Minimum of 2-3 years of related work experience.
- Excellent interpersonal, written, and oral communication skills; confidence speaking with people from diverse backgrounds; ability to quickly establish rapport, engage with students and families, and provide follow-through.
- Analytical skills with an in-depth knowledge of information systems and technical expertise with Microsoft Proficiency with Microsoft Office applications (Outlook, Teams, Word and Excel, PowerPoint).
- Demonstrated ability to foster a cooperative team-focused work environment.
- Ability to contribute to a dynamic, student-focused team culture that delivers excellent customer service and personal attention to students and families.
- Commitment to diversity. Champion for equity.
- Ability to handle a multitude of tasks in a fast-paced environment.
- Ability to maintain strict confidentiality of work-related information and materials while abiding by state and federal privacy laws including FERPA.
OTHER REQUIREMENTS
- Regular attendance and an ability to work mornings, evenings and/or weekends consistent with college needs.
- Criminal background check.
- Performs all duties while considering the impact of any actions on the college’s sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.
Minimum and Preferred Qualifications
Physical Demand Summary
Work extended hours during peak periods, including evening and some Saturdays. Extensive follow-up work, database use, responding to inquiries, meetings, etc. Ability to manage changing priorities in a fast-paced environment. Flexibility required. Ability to lift boxes of materials up to 50 lbs.
Division
Student Success Office
Department
Enrollment Services - Admissions
