Job Overview
We are seeking a Bilingual Customer Service Associate to join our team. The ideal candidate will be fluent in both English and Spanish and possess excellent communication skills to assist our diverse customer base.
Duties
- Provide exceptional customer service via phone, email, and in-person interactions
- Handle inbound and outbound calls professionally and efficiently
- Assist customers with product inquiries, orders, and issue resolution
- Process transactions accurately, including cash handling when necessary
- Analyze customer needs to offer appropriate solutions
- Maintain a high level of client service and satisfaction
- Utilize strong phone etiquette and communication skills
Qualifications
- Fluency in both English and Spanish is required
- Previous experience in customer support or call center environment is preferred
- Ability to handle cash transactions with accuracy
- Strong analytical skills to assess customer needs effectively
- Excellent customer service skills with a focus on problem-solving
- Proficiency in outbound calling for follow-ups and customer outreach
Growth in employment opportunity and pay and benefits.
Long-Term position.
Job Type: Full-time
Pay: $40,000.00 - $75,000.00 per year
Benefits:
- On-the-job training
- Paid time off
- Professional development assistance
Ability to Commute:
- Wyoming, MI 49509 (Required)
Ability to Relocate:
- Wyoming, MI 49509: Relocate with an employer provided relocation package (Required)
Work Location: In person
