Health Unit Coordinator Performance Expectations
Communicates with other HUCs to complete general secretarial duties to facilitate a well-run and organized department
Manages department phone calls and messages to support clear and accurate multidirectional communication
Greets anyone entering the department to support a welcoming environment and to provide direction, answer questions or re-direct as appropriate
Manages appropriate levels of office supplies in a fiscally conscientious manner to support the staff directly caring for the patients
Supports timely, accurate, and confidential flow of patient documentation through chart preparation, faxing, filing, copying and verification of completeness
Supports timely and accurate management of providers’ orders by communicating in the electronic medical record and all other supporting documentation (e.g. signing off with date & time, updating in e-DH etc.)
Enters department work orders to the appropriate departments in a timely manner and follows up as necessary for completionDoes charge entry timely and accurately to sustain profitability within the department
Maintain equipment manuals and product pamphlets to ensure information is easily obtained and useable by the clinical staff (including equipment weight limits)
Provides general support to providers for the unit’s patient care needs (e.g. scheduling patient follow up appointments, arranging transportation to approved clinical department appointments, notifying providers of consult requests, finding additional patient information as requested by provider etc.)
Provides general support to the charge nurse to maintain clear multidirectional communication amongst staff members in a timely manner
Assists clinical staff on the unit to best meet patient needs (e.g. answer call bell lights, assist with stretchers, obtain equipment like wheelchairs, coordinate and assist with transportation to another department within the hospital, etc.)
Assists Nurse Manager with general unit projects as directed
LNA Performance Expectations
Sets up rooms for new admission and post-op patients
Performs Accu-check controls when indicated
Makes beds and distributes meal trays and maintains clean environment in patient rooms
Performs vital signs as scheduled on patient, charts on flow sheets within e-DH and reports any changes to the Nursing staff
Provides clean linen and fresh water to patient twice a day, or more often if needed
Provides AM/PM care/bathing as instructed by nursing staff and documents task within electronic medical record
Record accurate I + O's on patients flow sheets within electronic medical record on all shifts, empties Foley catheters at end of shift and reports any changes to Nursing staff
Assists nursing with wound care as directed
Assist PT/OT with patient transfers and ambulating
Answer patient call lights in a timely way, alerting Nursing Staff of patient needs
Perform Accu-checks on patients as ordered, notifying Nursing of results and charting
Performs other related duties as directed by the Nurse Manager of Medical Surgical Services
Demonstrates unit specific competencies regarding
