NOW HIRING!!! TOYO INK America
Toyo Ink started business in the United States in 1976. Since that time, Toyo Ink America has grown to four business divisions within the U.S. Today, Toyo Ink America has a wide variety of products including printing inks, colorants and functional materials.
In addition, Toyo Ink America has developed a unique network of distributors, technical specialists and sales/support experts to cover nearly all regions in the U.S. Combined with our local manufacturing, research and digitized color-matching capabilities, our commitment to quality and customer service is as vibrant and reliable as the very color materials we craft.
We value our employees and offer unbeatable Benefits with unbeatable Benefit Costs!
- Competitive Pay and Excellent Benefits!
Job Title: Print Service Rep
Department: Technical (Liquid)
Reports to: Technical Field Service Manager Location: Remote/Travel
FLSA Status: Exempt, Full-time Pay Band: Salary (exempt)
Position Summary:
The Printing Service Rep’s purpose is to provide high-quality technical support for use and application printing inks to our customers and support the sales reps for additional sales opportunities. This responsibility includes; training of blending of finished materials, inventory control, customer relations, and customer service. They will also be the liaison between artience Toyo Ink America locations and the customer.
Primary Duties & Responsibilities:
· Always maintain good supplier-customer relationships for all customers
· Troubleshoot and identify ink related issues in the customer pressrooms
· Provide technical support, including inspection results and detailed notes on adjustment activities
· Identify ink chemistries for specific system needs
· Support sales reps in the area for maintaining and obtaining new business
· Complete Visit and Trial Reports and submit within 48-hours
· Be able to design and conduct training at customer facility (communicating color, formula make up, press-side troubleshooting, etc.)
· Continuously monitor & improve work processes for increased efficiency
· Conduct regular safety inspections of equipment
· Comply with all TIA and Customer safety, waste, and chemical/hazardous materials handling practices
· Back-up for TIA customer in-plant operations and/or TIA branch operation locations when needed
· Complete other related duties as assigned by supervisor and/or customer
· Commitment to Company values
· Adherent to all Company policies
Essential Skills & Experience:
· High school degree or equivalent
· Five (5) plus years ink/printing experience
· Three (3) plus years of color matching experience
· Intermediate to advanced troubleshooting knowledge of print issues
· Demonstrated ability to work independently by being self-motivated, knowing how to prioritize work, and excellent organizational and time management skills.
· Ability to interact with all levels of staff (production employees through upper management) in a professional, courteous manner.
· Reliable, dependable employee with good attendance
· Ability to add, subtract, multiply, and divide proficiently; this includes use and calculation of percentages, decimals, fractions, and whole numbers, and the understanding of unit conversions.
· Computer competency using office applications (Word, Excel, PowerPoint) and email.
· Ability to read, write, and communicate clearly and concisely.
· Become fluent with company products and services.
· Adhere to all TIA and Customer Company policies & procedures.
· Commitment to Company values
Valued but not required skills & experience:
· College or Technical training
· HazMat Certified
· Shipping/Receiving experience.
Working Conditions / Physical Requirements:
· Travel required (75-90%) to various customers and other Toyo locations.
· Ability to work with chemicals.
· Physical ability to lift and move material (up to 50 lbs.)
· Standing, walking, sitting for up to 10 hours per day
· Personal Protective Equipment required in production areas. This may include steel-toed shoes, earplugs, safety glasses with side shields, etc.
· Work extended days and/or weekends as needed.
Pay: $75,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) 5% Match
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: Remote
