RV Parts Counter Person
Local RV Dealership is looking for an experienced Parts Advisor and should have at least one (1) year of RV Dealership Parts Sales Experience. The Parts Advisor will interact with repair shops, customers and technicians about their parts needs. Our Parts Department is very busy and we need talented people to sell RV parts, via phone, email and personal interaction.
Job Responsibilities
- Assist in retail customer purchases
- Knowledge of the location of all parts and some knowledge of uses and installation techniques
- Ensure customer satisfaction through efficient and timely processing of parts orders within the guidelines of company policies and procedures and by checking parts availability
- Verify prices and enter orders into computer
- Analyze customer requests for parts; provide parts information and prices from service manuals, reference materials and computer
- Ability to provide substitute parts information for obsolete/upgraded parts based on experience and outstanding orders
- Responsible for following up on back orders by checking with other parts personnel and sources to determine status of orders and provide answers to customers
- Establish a good relationship with distributors, dealers, service centers and consumers in order to notify them of parts availability and shipment dates determined by tracking orders and/or invoices through the computer system.
Qualifications
- Previous experience in RV Dealership Parts -Required
- RV knowledge
- Good knowledge of product and mechanical/electrical parts
- Excellent telephone manner and customer service ability
- Computer skills
- Must be able to pass a pre-employment background check and drug screening Must be able to provide professional references
- Have a valid Driver’s License and clean, insurable, driving record.
**Pay Plan is based off Hourly Pay plus Commission**
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
License/Certification:
- ASE Certification (Preferred)
Work Location: In person
