Reports to: Center Administrator
FLSA Status: Non-Exempt
The Front Desk Assistant serves as the first point of contact for patients and visitors at Nuvia Medical’s physician practices. This role is critical to ensuring a welcoming, efficient, and compliant front office operation. Responsibilities include greeting patients, managing appointments, verifying insurance (including Medicaid), and supporting accurate patient documentation. The Front Desk Assistant helps foster a positive patient experience while ensuring operational excellence and regulatory compliance.
- Greet and check in patients with professionalism and courtesy.
- Schedule appointments and manage clinic calendars to optimize provider time and patient flow.
- Answer phones, respond to patient inquiries, and route calls appropriately.
- Verify insurance eligibility, including Medicaid, and collect co-payments.
- Maintain accurate patient records and update demographic information in the EHR.
- Ensure compliance with HIPAA and payer documentation requirements.
- Support other administrative functions as needed, including correspondence, records requests, and reporting.
- Provide excellent service to patients and families, ensuring a welcoming and respectful environment.
- Collaborate with clinical and administrative staff to support efficient operations.
- Assist with coordination of referrals and patient follow-up appointments when needed.
- High school diploma or equivalent required.
- 1+ years of experience in a healthcare front desk or customer service role strongly preferred.
- Knowledge of medical office procedures and insurance verification required.
- Experience working with Medicaid populations required.
- Bilingual English/Spanish strongly preferred.
- Excellent interpersonal, communication, and organizational skills.
Minimum: $16/hour
Midpoint: $18/hour
Maximum: $20/hour
- Integrity – Demonstrates honesty in documentation, communication, and daily tasks.
- Compassion – Provides empathetic, patient-focused support and assistance.
- Accountability – Takes responsibility for duties, follows through on commitments, and ensures accuracy.
- Respect – Treats all patients, families, and colleagues with dignity; embraces diversity.
- Excellence – Strives for continuous improvement and high standards of performance in all responsibilities.
