Front Desk Clerk – Home2 Suites / Tru by Hilton, Grove City, OH
Pay: $16.00 per hour
Position Type: Full-Time
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Benefits begin 30 days after hire
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Medical Insurance
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Dental Insurance
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Vision Insurance
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Life Insurance
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Critical Illness & Accident Insurance
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Paid Time Off (PTO)
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Hotel Discounts
We are seeking a friendly, professional Front Desk Clerk to provide exceptional guest service and support daily front office operations. The ideal candidate will greet guests, handle reservations and check-ins/check-outs, answer phones, manage front desk transactions, and help ensure an outstanding guest experience.
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Greet and assist hotel guests in a courteous and professional manner
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Process guest arrivals, departures, and special requests efficiently
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Maximize revenue opportunities through upselling and rate management
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Follow hotel cash-handling procedures
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Maintain a clean, organized front desk area
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Address guest concerns and work toward prompt resolution
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Report safety, security, and maintenance concerns to management
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Complete shift reports, cash drops, and other front desk duties
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Maintain proper key control procedures
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Comply with hotel, brand, and company standards and policies
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Work closely with the sales team to identify revenue opportunities
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Utilize the property management system (PMS) effectively
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Attend meetings and training sessions as required
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Be flexible with scheduling and available to work various shifts
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Previous customer service experience required
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Hotel front desk experience preferred
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Strong communication and interpersonal skills
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Excellent customer service and problem-solving abilities
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Proficient in English, both verbal and written
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Reliable, professional, and team-oriented
We value associates who are dedicated to delivering exceptional guest experiences, maintaining professionalism, and contributing to a positive team environment. Adaptability, dependability, and a willingness to learn are essential.
Apply today! We look forward to hearing from you.
