Office Manager & Quality Assurance Manager
Infinite Solutions Behavioral Services
Lead Operations. Elevate Quality. Make a Difference.
At Infinite Solutions Behavioral Services, we believe exceptional client care begins behind the scenes—with organized operations, strong leadership, and a commitment to quality.
We're looking for an experienced Office Manager & Quality Assurance Manager who is passionate about building efficient systems, supporting staff, ensuring compliance, and helping our organization continue to grow. This individual will serve as a key member of our leadership team, helping create an environment where employees feel supported and our clients receive the highest standard of care.
If you're someone who thrives on organization, enjoys solving problems, values accountability, and believes that excellence is found in the details, we'd love to meet you.
Position Summary
The Office Manager & Quality Assurance Manager is responsible for overseeing the daily administrative operations of the agency while leading quality assurance and compliance initiatives. This role ensures office efficiency, supports leadership and clinical staff, monitors documentation quality, and promotes continuous improvement throughout the organization.
Primary Responsibilities Office Operations
- Oversee the daily operations of the administrative office.
- Develop and improve office procedures and workflows to maximize efficiency.
- Supervise and support administrative team members.
- Coordinate staff schedules, meetings, and office communications.
- Manage office supplies, equipment, vendors, and facility needs.
- Maintain employee records and administrative documentation.
- Assist leadership with operational projects, reporting, and special initiatives.
- Foster a professional, organized, and welcoming office environment.
Quality Assurance & Compliance
- Conduct routine audits of clinical documentation to ensure accuracy and compliance.
- Monitor adherence to Virginia Medicaid regulations, licensing standards, and company policies.
- Identify documentation trends and areas for improvement.
- Provide coaching and feedback regarding documentation quality and compliance expectations.
- Assist with preparing for internal and external audits.
- Develop and maintain quality assurance reports and tracking systems.
- Collaborate with leadership to implement quality improvement initiatives.
- Help ensure the agency consistently delivers services that meet the highest standards of care.
Qualifications
The ideal candidate will have:
- Previous experience in office management, healthcare administration, behavioral health operations, or quality assurance.
- Strong knowledge of behavioral health documentation and compliance standards (preferred).
- Excellent organizational and time management skills.
- Exceptional attention to detail.
- Strong leadership and communication abilities.
- The ability to manage multiple priorities while maintaining accuracy.
- Proficiency with Microsoft Office and electronic health record (EHR) systems.
- A positive attitude and a collaborative leadership style.
What Makes Infinite Solutions Different?
At Infinite Solutions Behavioral Services, we believe that our employees are our greatest asset. We strive to create a workplace where people feel respected, supported, and empowered to grow professionally.
We're more than coworkers—we're a team committed to making a lasting impact in the lives of children, adults, and families throughout our community.
When you join Infinite Solutions, you'll become part of a culture built on compassion, integrity, teamwork, accountability, and excellence.
Benefits
We value the people who make our mission possible by offering:
- Competitive salary
- Paid Time Off (PTO)
- Paid Holidays
- Professional development and continuing education opportunities
- Opportunities for advancement within a growing organization
- A supportive leadership team that values collaboration and innovation
- A positive, family-oriented workplace culture
Why Join Us?
This isn't simply an administrative position. It's an opportunity to help shape the future of a growing behavioral health organization. Your leadership will directly influence the efficiency of our operations, the quality of the services we provide, and the experience of both our employees and the individuals we serve.
If you're looking for a career where your work truly matters, we'd love to welcome you to the Infinite Solutions family.
Infinite Solutions Behavioral Services is an Equal Opportunity Employer committed to fostering an inclusive, respectful, and supportive workplace for all employees.
Why Join Infinite Solutions?
At Infinite Solutions Behavioral Services, you'll find more than a job—you'll find a team that values your contributions, supports your professional growth, and recognizes the importance of the work you do every day.
If you're passionate about helping individuals in crisis, committed to compassionate care, and looking for an organization that invests in its people, we invite you to apply and become part of our mission.
I.S.B.S., LLC Commitment to Diversity, Equity, & Inclusion
At Infinite Solutions Behavioral Services, we are committed to fostering a culture of diversity, equity, and inclusion that not only enriches the lives of our employees, but also supports the wellbeing and care of every client we serve — regardless of race, ethnicity, gender identity, sexual orientation, socioeconomic status, age, ability, or background. We believe that embracing diversity while promoting equity and inclusion is essential to our mission of providing compassionate, high-quality behavioral health services.
Infinite Solutions Behavioral Services, LLC is proud to be an equal opportunity employer and strictly prohibits discrimination and harassment of any kind. We are dedicated to cultivating a diverse and inclusive workplace where all employees feel valued, respected, supported, and empowered. We do not discriminate based on race, color, religion, creed, age, sex, national origin, ancestry, marital status, veteran status, sexual orientation, gender identity, disability, or any other legally protected status. All employment decisions are made based on qualifications, merit, and business needs.
About Infinite Solutions Behavioral Services, LLC
At Infinite Solutions Behavioral Services, LLC (ISBS), we are dedicated to enhancing the wellbeing of individuals living with mental illness through comprehensive, person-centered care. Our approach is grounded in the belief that every individual has the ability to succeed when provided with the right support, guidance, skills, and interventions.
Our Mission
Our mission is simple yet powerful: to provide infinite solutions that empower individuals to overcome challenges, build resilience, and move toward stabilization, growth, and overall wellness.
Our Philosophy
Our philosophy centers on the belief that success exists within every individual. Through the guidance and support of our highly trained staff, we partner with each client to identify strengths, develop problem-solving abilities, and implement effective coping strategies that encourage long-term recovery and independence.
Our Goals
Our goals are focused on helping every individual we serve:
- Discover and embrace their personal strengths and abilities
- Build healthy coping skills to manage life’s stressors and challenges
- Reduce or eliminate dysfunctional behaviors
- Gain stability through individualized, evidence-based interventions
At ISBS, we recognize that mental illness can be both acute and chronic and, when left untreated, may significantly impact an individual’s quality of life. That is why we are committed to providing a wide range of effective, compassionate services designed to meet individuals where they are in their journey.
By promoting self-efficacy, individualized care, and service diversity, we remain dedicated to offering infinite solutions for those navigating the challenges associated with mental illness.
Pay: $22.00 - $25.00 per hour
Work Location: In person
