Operations Assistant
Cyber One Solutions is seeking an organized, dependable, and proactive Operations & Sales Assistant to support company leadership and help keep daily office activities running smoothly.
This position will provide direct administrative support to the COO while assisting with inventory receiving, purchasing, phone coverage, sales follow-up, and general office operations. The ideal candidate is comfortable handling a variety of responsibilities, following established procedures, communicating with customers and vendors, and stepping in wherever support is needed.
Primary Responsibilities
Executive and Administrative Support
- Provide day-to-day administrative support to the COO.
- Assist with scheduling, follow-up items, document preparation, data entry, and other assigned tasks.
- Help track outstanding requests, deadlines, and internal action items.
- Maintain confidentiality when handling company, employee, customer, or financial information.
Inventory Receiving and Processing
- Receive incoming equipment, products, and office deliveries.
- Match received items to the applicable purchase order and service ticket.
- Print and attach inventory or asset labels.
- Acknowledge receipt of items within the appropriate ticketing and purchasing systems.
- Notify the appropriate team members when equipment or customer orders arrive.
- Help maintain an organized receiving and inventory area.
Phone and Customer Support
- Assist with answering incoming company phone calls.
- Professionally greet callers, gather necessary information, and route calls to the appropriate employee or department.
- Create or update service tickets when appropriate.
- Take accurate messages and ensure they are delivered promptly.
Office Purchasing and Coordination
- Monitor office supplies, snacks, beverages, and other commonly used items.
- Place approved orders before supplies run out.
- Receive, organize, and distribute office purchases.
- Help maintain a clean, organized, and professional office environment.
- Coordinate with vendors regarding orders, deliveries, or discrepancies.
Sales Support
- Assist the sales team with administrative tasks, customer follow-ups, proposal preparation, and internal coordination.
- Help ensure sales opportunities, customer requests, and follow-up items do not become delayed or overlooked.
- Monitor assigned sales-related inboxes, tasks, or reports.
- Assist with entering and maintaining accurate customer and opportunity information.
- Coordinate with sales, purchasing, and technical personnel to help move customer orders forward.
General Operations Support
- Assist with special projects and company initiatives.
- Help identify incomplete tasks, missing information, or items requiring follow-up.
- Follow company processes and document recurring procedures when requested.
- Perform other reasonable administrative and operational duties as assigned based on the needs of the company.
Qualifications
- Strong organizational skills and attention to detail.
- Professional written and verbal communication skills.
- Ability to manage multiple tasks and follow through without reminders.
- Comfortable answering phones and communicating with customers, vendors, and employees.
- Basic proficiency with Microsoft Outlook, Word, Excel, and other business applications.
- Ability to learn ticketing, purchasing, inventory, and customer relationship management systems.
- Dependable, punctual, and comfortable working in a fast-paced office environment.
- Willingness to take initiative while knowing when to ask for guidance.
- Previous administrative, office support, purchasing, customer service, or sales-support experience is preferred.
Success in This Position
The successful candidate will be someone who notices what needs attention, keeps leadership informed, follows established procedures, and helps prevent routine administrative and operational tasks from being overlooked.
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
