Company Description Partner Facility Solutions provides high-quality, customer-focused commercial cleaning and janitorial services to a wide range of facilities. The company emphasizes customized service plans tailored to each client’s operational needs, positioning itself as a flexible and reliable partner. Using a unique, fully customizable process, Partner Facility Solutions helps clients maintain clean, safe, and professional environments. As a one-stop shop, the organization focuses on consistent service, responsive support, and long-term client relationships that prioritize satisfaction and efficiency.
Role Description The Client Relations Specialist – Bilingual Portuguese or Spanish is a full-time, on-site role based in Braintree, MA. This position is responsible for serving as the primary point of contact for clients, handling inquiries, resolving service issues, and ensuring a positive experience in both English and Portuguese or Spanish. Day-to-day tasks include managing client communications via phone and email, coordinating with internal teams to address service needs, monitoring client satisfaction, and following up on feedback or concerns. The Specialist will maintain accurate records of client interactions, support account retention efforts, and help identify opportunities to improve service quality and strengthen client partnerships.
Qualifications
- Candidates should possess strong Interpersonal Skills and Client Relations experience to build trust and maintain long-term partnerships.
- Candidates should possess Communication skills and Customer Support experience to respond clearly, timely, and professionally to client inquiries.
- Candidates should possess Customer Satisfaction skills to monitor feedback, address concerns, and support continuous service improvement.
- Bilingual fluency in English and Portuguese or English and Spanish is required for effective communication with diverse clients.
- Prior experience in client-facing roles, preferably in facility services, hospitality, or related industries, is beneficial.
- Strong organizational skills, attention to detail, and the ability to manage multiple client requests simultaneously are valued.
- Basic proficiency with CRM systems, email, and office productivity tools is preferred.
- High school diploma or equivalent required; additional education in business, communications, or a related field is a plus.
Pay: $50,000.00 per year
Benefits:
- Happy hour
- Health insurance
- Paid time off
- Paid training
Ability to Commute:
- Braintree, MA 02184 (Required)
Work Location: In person
