Job Title: Tissue Partner Relations Specialist
Job Code: 700313
Shift: Monday - Friday during business hours, with occasional early mornings and Saturdays as needed.
FLSA: Exempt
Dept.: Tissue Business Unit: STB&T
Revision: 0003
CPF Level: P3
Hybrid? Y
General Summary
Responsible for the strategic implementation of South Texas Blood & Tissue’s hospital development and
community outreach services for tissue donation within assigned service area.
Collaborates with partner
procurement agencies to ensure seamless delivery of tissue referral, consent, recovery, and donor family followup
processes.
The incumbent is expected to grow, develop, and improve this program with a focus on maximizing
opportunities for tissue donation and promoting tissue donation awareness and education to hospital staff and
the community.
Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer,
Integrity, Respect and Excellence (ASPIRE).
Support, communicate and reinforce the mission and vision of the
enterprise.
Provide world class customer service by capturing and being responsive to the voice of the customer (internal or
external, including donors for select positions) through multiple feedback channels in order to resolve issues and
drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.
It is essential that the incumbent have a valid driver's license and be at least 18 years old with a good driving
record to meet organization driving standards.
Major Duties and Responsibilities
Essential Tasks
Identifies key decision makers to establish and maintain contractual relationships with assigned hospitals for
tissue recovery services.
Develops relationships in the local and regional markets to increase expand the potential donor referral base for
cadaveric tissue donation and provide support to Cord Blood and Birth Tissue Program.
Conducts educational activities for appropriate hospital staff regarding the hospital’s role in the donor referral
process, including, but not limited to: in‐services, staff orientations, and skills fairs.
Follows up on referral variances from assigned hospitals and conducts refresher education for facility staff, as
needed, to prevent recurrence of variances.
Conducts rounding on referring patient units within assigned hospitals on a regular basis (including weekend and
night shifts).
Evaluates effectiveness of hospital’s donation program through use of death record and compliance reviews.
Provides referral outcome data on a periodic basis (as determined by hospital) for all referral facilities within
assigned service area.
Participates in hospital performance improvement (PI) committees, where applicable, to improve donation
Education
Requires a high school diploma or general equivalency diploma.
Preferably a Bachelor’s Degree from an accredited four-year college or university.
Licenses and/or Certifications
Valid United States Driver’s License
Certified Tissue Bank Specialist preferred
Experience
Requires three or more years of experience in marketing, health education, public relations, or non‐profit.
Requires public speaking experience.
Prefer two or more years of experience in a hospital setting and/or tissue bank.
Background in staff training and education helpful.
In some cases, an equivalency, consisting of a combination of appropriate education, training and or directly
related experience, will be considered sufficient for an individual to meet the requirements of the role.
Knowledge
Must obtain a working knowledge of the American Association of Tissue Banking regulations.
Must obtain a working knowledge of regulatory/quality requirements and perform within all Standard Operating
Procedures (SOPs) and policies.
outcomes, assist in the development of hospital donation policies, and promote a culture of donation within the
hospital.
Identifies and recruits donation champion(s) at assigned hospitals to help drive donation initiatives, increase
access, and help resolve conflicts.
Participates in donation awareness and donor registration activities within assigned hospitals.
Develops and maintains relationships with funeral homes, Medical Examiners, and Justices of the Peace in
assigned area to improve potential for positive donation outcomes.
Develops collaborative relationships with organ procurement organization (OPO) and eye bank partners.
Collaborates with community agencies to participate in events to educate the public about tissue donation and
encourage donor registration.
Performs other duties as assigned.
Non‐Essential Tasks
Run departmental errands as directed.
Skills
Must be capable of training and relating to tissue services and hospital staff.
Must be able to develop relationships at all levels within the hospital.
Must be capable of operating motor vehicles in all types of weather conditions.
Must have excellent written and oral communication, interpersonal and presentation skills.
Abilities
Must be able to assist in the expanding services and contracts South Texas Blood & Tissue provides.
Must be able to keep information confidential.
Must be neat in appearance and well groomed.
Must be professional, detail oriented, self‐motivated, innovative, creative, assertive, organized, communicative,
and have the ability to work independently.
Must demonstrate a passion for donation and transplantation and be able to communicate that externally.
