o Customer service background
o Proficient in Excel, including data analysis, repor ng, and advanced func ons.
o Experience in review, opera ons support, or customer service analy cs
o Comfortable working in a seasonal role with shi ing priori es
o Strong analy cal, wri en, and verbal communica on skills
o Familiarity with AI agents, chatbots, and prompts
o Experience reviewing and improving AI/agen c interac ons, including iden fying knowledge gaps and tuning opportuni es
o Ability to interpret AI outputs and provide ac onable feedback to improve performance
