Marketing & Customer Experience Coordinator
Position Summary
IDLine is seeking a highly organized, creative, and customer-focused Marketing & Customer Experience Coordinator to support both our marketing initiatives and daily customer communications.
This hybrid role is ideal for someone who enjoys balancing creative marketing projects with direct customer interaction. The focus will be split between marketing content/execution, and customer communications, supporting our Account Management and Customer Success teams.
The ideal candidate is proactive, detail-oriented, comfortable wearing multiple hats, and excited to contribute in a fast-paced, team-oriented environment.
This position is intentionally designed as a hybrid role combining marketing execution and customer support responsibilities. As a growing company, we value team members who are flexible, collaborative, and willing to contribute wherever needed.
Key Responsibilities
Marketing & Brand Support (Approximately 50%)
Manage and execute marketing activities through HubSpot
Create and schedule email marketing campaigns
Develop and post social media content across company platforms
Track campaign performance and engagement metrics
Design marketing materials including Flyers, Idea Books, Product/Sell Sheets, Digital Graphics & Tradeshow display materials and sample creation.
Assist with concept and virtual mockup creation for products and promotions
Maintain brand consistency across all marketing materials
Manage website and digital content updates
Collaborate with internal teams on seasonal promotions, product launches, and customer communications
Coordinate tradeshow collateral and attend events as needed.
Customer Experience & Sales Support (Approximately 50%)
Answer incoming customer calls and emails
Support customers with product inquiries, order questions, and general assistance
Prepare quotes and assist with opportunity management in HubSpot
Provide administrative and communication support to Account Managers and Customer Success Managers
Help ensure timely customer follow-up and issue resolution
Maintain accurate customer information and communication records
Qualifications
2+ years of experience in marketing, customer service, or a related hybrid role preferred
Experience with HubSpot or similar CRM/marketing platforms
Proficiency in Adobe Creative Suite, Canva, or similar design software
Strong written and verbal communication skills
Excellent organizational and multitasking abilities
Ability to manage multiple projects and priorities simultaneously
Comfortable working both independently and collaboratively
Ability to travel for tradeshows and events as needed
Experience in print, manufacturing, promotional products, branded merchandise or sales support is a plus
What Success Looks Like in This Role
Consistent execution of marketing campaigns and content
Professional and responsive customer communication
Strong support for sales and customer success teams
High attention to detail in both creative and customer-facing work
Ability to balance creativity with day-to-day operational support
