Overview:
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:
Entry level position responsible for interfacing with customers, logistics, manufacturing and/or Sales Field Partners to handle the End-to-End process of pre-sales and/or post-sales account management functions.
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Responds to and /or aids Keysight internal and external customers that may include product/service order fulfillment processes,end-to-end order management, repair /calibration requests, product changes or returns, contract issues/administration, leaseadministration
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Foster and maintain close working relationship with Sales Field Partners
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Partner with accounts receivable/collections to resolve invoicing requirements and/or disputes
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Collaborate and assist with specific teams to ensure efficient quote and order processing
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Resolves problems by applying established policies, procedures, and tactics.
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Proactively solves a broad range of customer service inquiries varying in scope and complexity; requires planning, judgment, criticalthinking
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Provide 1-800 phone support to customers
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Available for Month-End support to action all outstanding customer requests
Qualifications:
Qualifications
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Minimum of 2 years relevant direct customer service experience, or equivalent combination of education and experience
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Requires excellent verbal and written communication skills
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Confidently navigate a multitude of applications and tools: high proficiency in Microsoft Suite; Oracle and/or Salesforceexperience preferred
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Demonstrates a “continuous improvement” mindset
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Thrives in a fast-paced environment
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Proven ability to balance a multitude of high priority assignments
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Regular onsite attendance required as an essential function of this position
Pay Range:
USD $42,940.00 - USD $71,570.00 Year
Visa Sponsorship is not available for this position.
Note:
For other locations, pay ranges will vary by region
This role is eligible for Keysight Results Bonus Program
US Employees may be eligible for the following benefits:
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Medical, dental and vision
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Health Savings Account
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Health Care and Dependent Care Flexible Spending Accounts
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Life, Accident, Disability insurance
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Business Travel Accident and Business Travel Health
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401(k) Plan
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Flexible Time Off, Paid Holidays
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Paid Family Leave
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Discounts, Perks
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Tuition Reimbursement
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Adoption Assistance
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ESPP (Employee Stock Purchase Plan)
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
