Jack Giambalvo Family of Dealerships has been a trusted name in the automotive industry for over 50 years. As a family-owned company with 9 locations throughout the York and Hanover areas and more than 340 dedicated employees, we take pride in offering stable career opportunities while maintaining the welcoming, family-like atmosphere that sets us apart from large corporate dealerships. At Jack Giambalvo Family of Dealerships, our employees are valued, supported, and truly part of our team.
We are currently seeking an experienced Automotive Service Advisor to join our newest team at our Jack Giambalvo Kia Mitsubishi location in York. This full-time position plays a key role in creating an exceptional customer experience by serving as the primary point of contact between our service department and customers.
The ideal candidate will have prior automotive service advising experience, strong communication skills, and the ability to effectively coordinate customer needs with technician recommendations while maintaining a high level of customer satisfaction.
Greet customers promptly and professionally, ensuring a positive service experience from arrival to vehicle pickup
Schedule service appointments using dealership-approved software
Communicate with customers to accurately identify vehicle concerns and service needs
Create and manage repair orders, ensuring all customer and vehicle information is current and accurate
Coordinate repair orders with technicians and monitor progress throughout the day
Provide customers with accurate estimates for labor, parts, and completion timelines
Contact customers regarding additional recommended repairs, delays, or updates, and obtain proper authorization for any additional work
Recommend maintenance and repair services based on manufacturer guidelines and technician findings
Handle inbound phone calls related to appointments, service updates, and work in progress
Maintain documentation of customer communications, approvals, and repair history
Review completed repair orders and final invoices for accuracy
Follow up on previous repairs and additional maintenance recommendations
Ensure compliance with manufacturer warranty procedures and all federal, state, and local regulations
Work closely with the Service Manager to meet department productivity and customer satisfaction goals
High school diploma or equivalent required
Valid driver’s license with acceptable driving record required
Minimum of 2–3 years of experience as an automotive service advisor required
General knowledge of vehicle mechanical systems and maintenance needs
Strong customer service and sales aptitude
Excellent verbal and written communication skills
Basic computer proficiency and ability to learn dealership management systems
Ability to multitask in a fast-paced service environment
Jack Giambalvo Motor Company offers a comprehensive benefits package, including:
Medical, Dental, and Vision Insurance
401(k) Plan with Company Match
Paid Time Off
Career growth opportunities within our expanding family of dealerships
If you’re an experienced automotive professional who enjoys helping customers, building relationships, and working in a fast-paced dealership environment, we encourage you to apply. Join a company where your experience is valued and where you can build a long-term career with a respected, family-owned organization.
Jack Giambalvo Family of Dealerships is an Equal Opportunity Employer.
At Jack Giambalvo Family of Dealerships, we believe our people make the difference. We’re proud to create a workplace where individuals feel appreciated, supported, and part of a team. For over 50 years, we’ve built our reputation by investing in our employees and providing opportunities for growth and long-term success. We’re always looking for hardworking, positive individuals who want more than just a job—they want a career. Whether you're just starting out or bringing experience with you, there’s an opportunity here for you. We offer great benefits, opportunities for advancement, and a culture that values work-life balance. Our team works hard, supports one another, and takes pride in what we do. If you're ready to take the next step, check out our current openings below—we’d love to hear from you! Once you apply, your information will be reviewed promptly by our Management team. Thank you for considering Jack Giambalvo Family of Dealerships!
