POSITION SUMMARY
The Theater Event Floor Coordinator will assist in overseeing production and operation duties during events as well as day-to-day activities within the Theaters. This position is involved with Front and Back of House assignments, in addition to tour merchandising and building readiness. This is a part-time, on-call position, with a maximum of 20 hours per week.
POSITION RESPONSIBILITIES
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Oversee Front of House, including:
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Provide excellent customer experience by assisting patrons with questions or needs associated with ticketing, security, custodial, HVAC, maintenance issues, lost and found, etc.
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Prior to event, check that the event set up meets safety requirements.
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Address any on-site set-up requests, any last minute changes to the event and any staffing assignments and/or adjustments.
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Ensure that the facility is cleaned prior to, during, and after all events to maintain building appearance and increase customer satisfaction.
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Act as liaison between venue and Security during emergency/injury situations.
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Assist Event Services Managers and Front of House Manager during large events.
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Assist with crowd management and control techniques.
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Submit service and venue repair requests, as needed.
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Obtain quotes from outside vendors to support theater events/activity.
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Enter information into event management software (EBMS) and completing post event reports and financial settlements.
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Assist in advancing shows including: scripting, obtaining permits, confirm merchandise agreements.
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Responsible for counting in and settlement for tour merchandise.
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Assist with reporting inventory of all custodial supplies for theaters.
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Review Theater marquees for accuracy.
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Complete special projects as need to support the Theater Department.
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Performing a variety of administrative tasks and other duties as assigned by Senior Event Services Manager.
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Routinely working weekends, holidays and frequent evenings.
JOB REQUIREMENTS
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Experience in front of the house operations in a stadium, arena, concert venues, or public assembly facility setting preferred.
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Excellent customer service skills.
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Knowledge of current crowd management and security practices desired.
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Ability to demonstrate excellent diplomacy and work collaboratively with artists, agents, other departments and constituents.
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Ability to lead and direct others effectively
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Superior communication and follow-up skills, and be a dedicated team player.
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Schedule flexibility and the ability to work nights and weekends.
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Knowledge of computer software including Windows, Outlook, Excel, PowerPoint
Team San Jose is an equal opportunity employer.
